Customer Success Manager

Company Description EDU is an AI-powered ERP and LMS platform that helps educational institutions manage operations and student engagement in a unified, efficient way. The platform streamlines administrative tasks, student inquiries, academic tracking, and campus management through data-driven automation. EDU focuses on making learning experiences more personalized while simplifying complex institutional workflows. The company is committed to empowering schools, colleges, and universities with technology that improves accessibility, impact, and overall performance. Team members join a mission-driven environment that is actively shaping the future of education management.

Role Description The Customer Success Manager at EDU is a full-time, on-site role based in Ludhiana. This position is responsible for guiding educational institutions through onboarding, training users on the platform, and ensuring smooth adoption of EDUs ERP and LMS solutions. Daily activities include monitoring account health, responding to client questions, coordinating with product and support teams to resolve issues, and proactively identifying opportunities to optimize usage. The role involves conducting regular check-ins, gathering feedback, and translating client needs into actionable insights for the internal team. The Customer Success Manager will also prepare reports, document workflows, and contribute to initiatives that improve overall customer satisfaction and retention.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction capabilities.
• Ability to build and maintain long-term partnerships through effective Relationship Building and Customer Retention skills.
• Solid Analytical Skills to interpret usage data, identify trends, and recommend improvements.
• Excellent verbal and written communication skills, with the ability to explain technical concepts in clear, simple terms.
• Experience in customer success, account management, or client-facing roles, preferably in SaaS or educational technology.
• Comfort working on-site with institutional stakeholders and managing multiple accounts simultaneously.
• Bachelors degree in Business, Education, Information Technology, or a related field is preferred.
• Familiarity with ERP, LMS, or CRM systems and an interest in the education sector are beneficial.