Posted: 1 year ago
Posted: 1 year ago
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Job Description
- Experience as a Customer Support Specialist or similar CS role
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
- Must have their Desktop or Laptop
- Responsibilities
- Responding to customer queries in a timely and accurate way,
- via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and
- Marketing teams.
- Assist in training Junior Customer Support Representatives.
Skills
Customer SupportRemote SupportCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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