Pre-Sales Specialist (BA/Customer Success/ Account Manager)

The Pre-Sales Specialist is responsible for converting sales-qualified leads (SQLs) into onboarded business by providing tailored solutions, designing functional and technical specifications, and ensuring a smooth onboarding experience. The role involves extensive customer engagement, developing industry-specific playbooks, and a deep understanding of CPaaS solutions.

Key Responsibilities

Industry-Specific Strategy & Documentation:

• Develop industry-specific playbooks, use cases, and case studies.
• Scope customer requirements to create functional, non-functional, and technical specifications.
• Document platform changes and project manage solution delivery.

• Follow up with leads provided by the company through impactful pre-sales engagements.
• Conduct compelling product demonstrations and articulate value propositions.
• Negotiate pricing and commercial terms to close deals effectively.
• Ensure smooth customer onboarding and stabilization post-sale.

• Act as a subject matter expert (SME) on Phonons platform.
• Understand customer challenges and design functional solutions within product capabilities.
• Define BoQ, set up pricing, and negotiate commercial terms for deal closures.
• Manage project execution, ensuring customer expectations are met.

Technical & Industry Knowledge:

• Strong understanding of the CPaaS sector, including robocalls, SMS, WhatsApp, emails, and cloud contact centers.
• Exposure to cloud and NLP technologies: AWS Business Practitioner, Google Cloud Text-to-Speech (SSML), Speech-to-Text, NLP.
• Proficiency in Google Sheets, including Google Script automation.

• Business value proposition, project management, and client success strategies.
• In-depth knowledge of BFSI collections, commercial aviation, SMS, cloud telephony, Meta, and TrueCaller sales.
• Experience in Collections Management Processes and Digital Debt Recovery is a plus.

• Strong revenue and numbers-driven approach.
• Exceptional leadership, communication, and negotiation skills.
• High aptitude and a proactive attitude.

• In Depth knowledge and understanding of TCCCPR, 2018, DPDP Act, DoT Licensing Requirements.

• 3-5 years of total experience, preferably in the CPaaS segment.
• Engineering background with a track record in pre-sales or solution engineering.
• Prior experience in BFSI collections, commercial aviation, or digital communication platforms (SMS, cloud telephony, WhatsApp, Meta, TrueCaller) is highly desirable.

Skills: business analysis,sales,customer,pre-sales,solution