Level 2 Engineer

Engineer the Infrastructure Behind Business Success

Modern businesses depend on secure, resilient, and high-performing technology environments. As a Level 2 Engineer, youll play a critical role in delivering advanced cloud and infrastructure solutions that keep organizations running smoothly. Be part of a leading managed services environment supporting SMB and enterprise clients across multiple industries, an opportunity designed for the top 1% of technology professionals who thrive on solving complex challenges and delivering exceptional results.

Job Overview

• Employment Type: Full-Time
• Shift: Day Shift | Shifting Off
• Work Setup: Work From Home, India

Exciting Perks Await!

• Competitive package
• Medical life insurance
• Work from home arrangement
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible offices
• Employee engagement initiatives
• Mentorship and exposure to global leaders and teams
• Diverse, inclusive, and supportive culture
• Transparent performance management
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Experience

• 1 to 3 years of experience in Level 2 or Level 3 infrastructure and cloud engineering roles, with demonstrated Level 3 capability
• Experience working within a Managed Service Provider (MSP) environment is strongly preferred
• Experience supporting SMB and enterprise clients across cloud and infrastructure environments
• India-based candidates are preferred for this role

Must-Have Technical Expertise

• Advanced administration of Microsoft Windows Server 2012+ environments, including Active Directory, DNS, DHCP, Group Policy, Certificate Services, and File/Print services
• Hands-on AWS infrastructure experience, including virtual networks, virtual machines, storage, security groups, VPNs, and monitoring
• Azure Virtual Desktop (AVD) architecture and support, including FSLogix, Azure Files, Azure NetApp, and Azure Monitor
• Experience delivering Azure and AWS cloud migration projects involving virtual machines, storage, networking, and security
• Firewall administration experience with Sophos XGS or equivalent platforms, including NAT, VPN, SD-WAN, and firmware lifecycle management
• Monitoring and compliance experience utilizing Azure Monitor, Log Analytics, and RMM tools
• Strong documentation capabilities, including runbooks and topology diagrams
• Ability to work autonomously in a work-from-home environment across rotational shifts

Required Systems Knowledge

• Microsoft Windows Server 2012+ (Active Directory, DNS, DHCP, Group Policy, Certificate Services)
• AWS (virtual networks, virtual machines, storage, security groups, VPNs, monitoring)
• Azure Virtual Desktop (AVD), FSLogix, Azure Files, and Azure NetApp
• Azure Monitor and Log Analytics
• Sophos XGS firewalls or equivalent platforms
• Autotask for documentation and ticketing
• Remote Monitoring and Management (RMM) tools

Highly Desired Systems Knowledge

• SD-WAN platforms
• Additional enterprise firewall platforms beyond Sophos XGS
• ITSM or PSA platforms beyond Autotask

Highly Desired Certifications

• Microsoft certifications such as AZ-104, AZ-900, or equivalent Azure infrastructure credentials
• AWS Solutions Architect Associate certification or equivalent
• Sophos XGS firewall certification or comparable enterprise firewall credentials
• ITIL Foundation certification or equivalent service management certification

Professional Attributes

• Takes full ownership of complex infrastructure and cloud deliverables
• Proactive problem-solver who can operate independently in a work-from-home environment
• Clear communicator capable of collaborating effectively with project managers, architects, vendors, and clients
• Detail-oriented with a strong commitment to documentation and compliance standards
• Adaptable and resilient when working across rotating schedules, including evenings and nights

Your Daily Tasks

• Administer and manage Microsoft Windows Server 2012+ environments, including Active Directory, DNS, DHCP, Group Policy, Certificate Services, and File/Print roles
• Lead server lifecycle management activities, including performance tuning, patching, and security hardening aligned with industry frameworks
• Design, deploy, and manage AWS infrastructure, including virtual networks, virtual machines, storage, security groups, VPNs, and monitoring services
• Implement AWS governance frameworks, role-based access controls (RBAC), cost optimization initiatives, and disaster recovery strategies
• Architect, implement, and support Azure Virtual Desktop environments, including host pools, FSLogix profile containers, Azure Files, Azure NetApp SMB shares, and Azure Monitor
• Plan and execute infrastructure projects, including Azure and AWS cloud migrations involving virtual machines, storage, networking, and security
• Lead Windows Server installations, upgrades, and role migrations across Active Directory, DNS, DHCP, and file server environments
• Troubleshoot and maintain firewalls, VPNs, routing, and VLAN infrastructure
• Administer Sophos XGS or equivalent firewall platforms, including rule management, NAT configuration, SSL/IPSec VPNs, SD-WAN, and firmware lifecycle management
• Deploy and manage monitoring solutions using Azure Monitor, Log Analytics, and RMM platforms
• Maintain comprehensive documentation, runbooks, and topology diagrams within Autotask
• Collaborate with project managers, architects, vendors, and stakeholders on cloud and infrastructure initiatives
• Participate in planning sessions, solution design activities, risk assessments, and client workshops
• Provide post-implementation support and knowledge transfer following project completion

Success Measures

• Successful delivery of infrastructure and cloud projects within agreed scope, timelines, and quality standards
• Accuracy and completeness of documentation, runbooks, and topology diagrams
• SLA compliance and high availability across managed environments
• Adherence to security frameworks and compliance requirements
• Timely and effective post-implementation support and knowledge transfer

About the Client

Our client is a trusted technology services provider that helps organizations modernize, secure, and optimize their IT environments through cloud, infrastructure, networking, and managed services expertise. Known for delivering reliable outcomes to SMB and enterprise clients, our client has built a reputation for technical excellence, innovation, and customer-focused service. Joining their team means working alongside experienced technology professionals, supporting complex environments, and contributing to projects that help businesses operate more securely, efficiently, and successfully.

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of Indias vibrant culture!

Recognized as one of Asias rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-its a reality.

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