Onsite Support Analyst

Onsite Support Analyst

Keep Technology Running So Businesses Can Keep Moving

Technology powers every successful operation-and behind every seamless experience is an expert who keeps systems running at their best. As an Onsite Support Analyst, youll play a critical role in delivering reliable technical support, resolving complex IT issues, and ensuring business continuity for global teams. This long-term global career opportunity is designed for top 1% talent looking to make an impact through hands-on technical expertise while gaining exposure to international best practices and enterprise technologies.

Job Overview

• Employment Type: Full-Time
• Shift: Night Shift | Consecutive Off
• Work Setup: Onsite | Coimbatore, Tamil Nadu, India

Exciting Perks Await!

• Competitive package
• Medical life insurance
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible offices
• Employee engagement initiatives
• Mentorship and exposure to global leaders and teams
• Diverse, inclusive, and supportive culture
• Transparent performance management
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Education

• Bachelors degree in Information Technology, Management Information Systems (MIS), or a related field; or equivalent work experience

Experience

• At least 2 years of relevant experience in onsite desktop support or a similar technical support role

Knowledge and Skills

• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively as part of a team
• Adaptable to different working arrangements and operational requirements, including shifting schedules and onsite or hybrid work environments
• Strong technical troubleshooting skills across software and network-related issues
• Proficiency with remote support tools and technologies
• Advanced certifications in relevant IT disciplines are an advantage

Your Daily Tasks

End-User Support

• Provide hands-on technical assistance for hardware, software, and peripheral issues
• Troubleshoot and resolve incidents that cannot be addressed remotely
• Support device setup, configuration, and maintenance for desktops, laptops, and other approved mobile devices

Incident & Request Management

• Log, track, and resolve tickets within the ITSM system while meeting defined service level agreements (SLAs)
• Escalate complex issues to the appropriate resolver groups when necessary
• Perform root cause analysis for recurring issues and incidents

Hardware & Asset Management

• Deploy, install, and configure IT equipment for new hires and replacement devices
• Maintain accurate IT asset inventory and ensure compliance with asset management policies
• Coordinate equipment repairs and warranty claims with vendors

Network & Connectivity Support

• Assist with LAN and Wi-Fi connectivity issues and perform basic network troubleshooting
• Support VPN configuration and connectivity requirements for onsite users

Collaboration & Communication

• Serve as the primary point of contact for onsite IT concerns
• Communicate issue status updates and resolutions clearly to end users
• Collaborate with remote support teams and other IT functions to ensure seamless service delivery

Operational Excellence

• Ensure compliance with security policies and regulatory requirements
• Document processes, solutions, and technical guides to support knowledge sharing
• Identify and implement service improvements that enhance the end-user experience

Other Responsibilities

• Perform additional administrative, operational, and project-related tasks as assigned by management

Welcome to Emapta - Your Gateway to a Global Career from India

Join us at Emapta, and let your professional journey flourish in the heart of Indias vibrant culture!

Recognized as one of Asias rising tech and outsourcing destinations, and winner of Inspiring Workplaces Australasia 2026, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-its a reality.

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