Global ECommerce CRM Administrator – Customer Experience Product Owner

The Global eCommerce CRM Administrator – Customer Experience Product Ownership role is a critical execution and enablement position within Digital Customer Experience (DCX). This role owns the day to day stability, administration, testing, and insight generation for Salesforce CRM and eCommerce platforms, while acting as a key execution partner to the Customer Experience Product Owner. The role ensures the eCommerce and CRM experience is stable, scalable, and ready to grow by translating Voice of Customer insights into actionable improvements, supporting feature rollout, and enabling consistent customer experiences across brands and regions.