Express Product Development Controller

Job Purpose
Emirates Courier express is a fast, reliable, and end-to-end delivery solution, leveraging Emirates global network and logistics expertise to provide seamless door-to-door express shipping for customers worldwide.
The role of the Express Product Development Controller is to research global supply chain and industry trends, trade flows, customer requirements and benchmark products network-wide to recommend key industries to focus on and to generate ideas for new or enhanced products and solutions. They will analyse and support the sales of product & solutions including the identification of potential customers, development of a sales and marketing plan and setting commercial targets in order to support the achievement of overall revenue targets. In addition, they will monitor and analyse the commercial- & operational performance of products and solutions.
In This Role, You Will
Business Development & Projects

• Research and systematically gather air-cargo related information about global supply chain trends, product-specific trade flows, customer evaluations and requirements from internal and external sources.
• Analyse gaps relating to products and solutions in comparison to other airlines, integrators and forwarders. Collate data in a structured way, analyse and evaluate with recommendations for business and product development in order to create new market opportunities.
• Develop a product idea, recommend a design for new or improved products and solutions by defining product specifications, identifying quality parameters, establishing criteria for service providers on a high level. Participate in analysing survey results, reviewing current commercial business processes and practices, proposing changes if needed to remain efficient and aligned to customer needs.
• Evaluate market suitability, quantify market opportunities and prepare a high level business case to facilitate decision making, having evaluated process and infrastructure cost as well as predicted yield and revenue estimates for the market segment to be targeted.
  

Product Development

• Liaise with all Cargo Managers, internal, external customers and supplier partners in collecting required operational details to process industry requirement / customer requirement and manage documentation of
• flow charts. Recommend and agree best process fit and then provide guidance in developing simplified products/solutions guidelines and ensure proper Performance monitoring with all operational aspects.
• Provide guidance in product managing delivery of all product/solutions as per published product portfolio.
• Manage supplier partner contracting process and relationship for established Products and Solutions as well as from initial discussion through all stages of negotiation to final execution of contracts. Ensure that all information relating Legal/Insurance/P&L are built into the contract and communicated to all parties involved and thereby ensuring effective supplier partner relationship.
• Identify and prepare technical input in development of cargo products/solutions specific trainings and in devising content of operational collaterals, products/solutions specific brand campaign in close communication with Product Sales Support.
  

Product Sales Support

• Evaluate specific product sales objectives in cooperation with Cargo Commercial, trends, revenue and yields attained on various SkyCargo products to enable optimum capacity utilisation and ensure appropriate pricing recommendations. Identify opportunities for both existing and new products in the Emirates global network.
• Provide product sales support to the cargo sales team, network wide focussing on corporate and key customers by providing pro-active and efficient customer and corporate driven service in order to increase the customer account base and, achieve revenue targets.
• Analyse on continuous basis products/solutions commercial performance in terms of its contribution to bottom-line of EK SkyCargo's Revenue target attainment and recommend corrective actions in terms of change of suppliers, recruitment of additional suppliers and/or to recommend change in pricing and promotional strategy through Line Manager.
• Support and assist CPSM in providing mechanism for measuring product/solution based targets for outstations. Assist CPSM to set soft market specific targets for outstations, guide and support field to achieve them.
  

Qualification
To be considered for this role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) with 5+ years experience in the Express courier industry - most of which should have been in business development, product development and sales support areas.

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• Comprehensive knowledge of global supply chain practices, air cargo market needs, cargo industry business processes and cargo products and solutions
• Project management skills
• Sound knowledge of MS Office applications
• Strong analytical skills
• Should process strong written and spoken communication skills in English language and should have the ability to communicate with external suppliers and customers
• Ability to work as part of the team. Should be self-motivated team player, proactive, flexible and capable of understanding the bigger picture and actually contributing to that result.
  

Desirable Knowledge

• Knowledge of IATA regulations
• Sales CRM knowledge, ideally Salesforce and PowerBI
  

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers