Assistant Vice President - Relationship Manager - Bank Partnerships & Credit Cards - FinTech

Relationship Manager (RM) / AVP : will own and grow the credit card business for partner banks. The role requires strong stakeholder management, project execution capability and a deep understanding of digital onboarding, risk processes and card issuance ecosystems. RM will be responsible for achieving issuance targets, enabling new journeys and ensuring smooth cross-functional delivery.

Key Responsibilities

1. Relationship Management

• Act as the single point of contact for partner banks across Product, IT, Operations, Risk, Compliance and Marketing teams.
• Establish strong working relationships from GM to Manager levels to drive joint business goals.
• Conduct monthly business reviews and ensure alignment on key initiatives.

2. Issuance Growth & Business Delivery

• Drive monthly credit card issuance targets across digital, branch, and pre-approved channels.
• Identify growth levers such as simplified journeys, co-brand programs, VAS partnerships, activation campaigns.

3. Project & Program Management

• Lead end-to-end delivery of Projects.
• Coordinate with ISG Product, Technology, BI, Risk and Ops teams for timely execution.
• Maintain a structured PMO-style tracker for all partner deliverables.

4. Operations & Issue Resolution

• Work with bank and ISG operations teams to resolve onboarding, system and other open issues.
• Drive process simplification and reduce TATs to improve customer experience.

5. Analytics & Performance Monitoring

• Review issuance, activation, spend and portfolio dashboards to identify gaps and opportunities.
• Provide insights on branch-level performance, customer segmentation, and competitor benchmarking.

6. Marketing & Portfolio Initiatives

• Collaborate with bank marketing to run targeted campaigns for ETB, NTB segment and activation programs.
• Support customer communication strategies.

7. Compliance, Governance & Reporting

• Ensure all programs are compliant with partner bank policies and regulatory guidelines.
• Publish weekly MIS, business reports and leadership updates.
• Conduct product and process training for bank branches and relevant teams.

Key Skills & Competencies

• Strong relationship and stakeholder management skills
• Understanding of credit card products, underwriting, digital onboarding
• Project management excellence
• Analytical and problem-solving ability
• High ownership, execution mindset and cross-functional coordination
• Excellent communication and presentation skills