Accounts Receivables

Invoice Management: Prepare and issue invoices for all services provided by the hotel, including room bookings, food and beverage, events, and other charges.

Receivables Monitoring: Monitor and track outstanding receivables, ensuring timely payment and addressing any overdue accounts.

Payment Collection: Communicate with clients and guests to collect overdue payments and follow up on outstanding balances in a professional manner.

Account Reconciliation: Reconcile accounts receivable records and investigate any discrepancies between the amounts billed and payments received.

Payment Processing: Record and process all payments accurately, ensuring all transactions are logged and reported promptly.

Aging Report: Prepare and maintain regular aging reports to track overdue accounts and ensure collections are made promptly.

Credit Management: Review customer creditworthiness and work with the Finance Manager to establish appropriate credit limits and payment terms for clients.

Customer Support: Address customer queries regarding invoices, payments, and account balances, providing clear and accurate information.

Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial reports related to accounts receivable and overall cash flow.

Compliance: Ensure compliance with company policies and legal requirements regarding the collection of receivables and management of customer accounts.

Collaboration: Work closely with other departments, such as Front Office, Sales, and Events, to ensure all receivables are recorded and collected appropriately.

Bad Debt Management: Monitor potential bad debts and assist in the escalation process for collection actions.