Senior Engineer, Technical Software Support

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About The Role

Enphase is looking for a dynamic Software Support Engineer to handle engineering services activities automation, data engineering, and advanced analytics to improve operational efficiency and customer experience. This will involve closely working with the Cloud development team, Data science, AI/ML CoE and Engineering teams and Customer service teams to investigate and resolve issues related to various software and cloud devices. The ideal candidate will have skills for debugging software and devices, with exposure to software development.

Must be available to work on-site at our Bangalore office 3 days per week.

What you will do:

• Incident Troubleshooting and Root Cause Analysis of critical issues.
• Drive bridge call for critical incidents by working with cross-functional teams across the organization and take it to closure.
• Automation and process improvement.
• Handle service requests from cross-functional teams under stringent SLAs to meet commitments.
• Fleet-Wide Containment & Automation
• Collaborate with the Data Science team to detect fleet-wide trends and emerging issues.
• Design and deploy fleet-wide containment strategies, including proactive fixes.
• Develop scripts and automation tools to enable scalable, preventive system-level issue containment.
• Develop solutions using Python, Ruby on Rails, PySpark, and Incorta to automate support tasks and extract insights.
• Collaborate with CS and analyst teams to gather requirements and transform them into dashboards, reports, or automation scripts.
• Monitor and troubleshoot automation scripts, ensuring reliability and performance.
• Performing fleet clean-up on a regular basis to ensure error free operations and reducing customer calls.

• BE /BTech. in Computer Science from a Top Tier Engineering College and >70% marks.
• 5+ years of relevant experience in a highly technical product company (solar / IoT / energy domain).
• Strong in Linux/Unix Operating systems.
• Strong scripting skills (Rubyon Rails, Shell scripts, Python, Java).
• Strong DB query skills (PL/SQL) in any one of the DBs (MySQl, SQL, Oracle).
• Strong in Data Analytics tools (Incorta, Quicksight). Create dashboards and reports for business and support teams
• Develop and optimize data pipelines (batch & real-time). Strong hands-on experience in: PySpark / Apache Spark.
• Experience in ETL pipelines and data integration.
• Strong understanding of AWS cloud technologies.
• Familiar with Methodologies - Agile, Scrum.
• Good knowledge of SW development Life Cycle, experience with DevOps & Tooling - GIT/BitBucket, Jira, and Confluence.
• Ability to communicate in a clear, concise manner across teams in the organization.
• Ability to work positively with a wide range of individuals involved in the activities.
• Ability to find innovative ways to resolve problems and conflicts.