Senior Customer Support Executive

Company Description

At Ergode, we are dedicated to building brands, both D2C and digital-first, by partnering and acquiring businesses that resonate with global marketplaces. We pride ourselves on hyper-scaling brands to a truly global presence, catering to customers worldwide in the digital space. Ergode values diversity and fosters an inclusive culture where every associate can thrive and contribute to our success. Our team is committed to delivering results and ensuring customer and partner satisfaction.
Role Description

This is a full-time on-site role for a Senior Customer Support Executive located in Mumbai. The Senior Customer Support Executive will be responsible for providing customer support, ensuring customer satisfaction, offering online and technical support services. The role will involve day-to-day interactions with customers to address their needs and concerns effectively.
Qualifications

• Customer Support and Customer Service skills
• Experience in ensuring Customer Satisfaction
• Proficiency in Online Support services
• Technical Support capabilities
• Excellent communication and interpersonal skills
• Problem-solving abilities and patience
• Ability to work well in a team
• Previous experience in a similar role is a plus