Senior Product Manager

Senior Product Manager

Job Responsibilities:

• Lead a team of at least 8 catalog specialists, drive operational excellence and efficiency in their daily workflows.
• Develop and track comprehensive performance metrics while optimizing end-to-end processes.
• Build and mentor high-performing teams through strategic hiring and continuous development.
• Ensure exceptional quality standards across all GCOI Ops deliverables.
• Design and implement standardized procedures to enhance team productivity and output quality.
• Foster clear, consistent communication channels with key stakeholders to drive alignment and results.
• Working with various teams (Sales, Marketing, Trade and Finance) to align the forecasted demand and finalizing the monthly rolling forecasts for business
• Demand Fulfilment: Coordinating with supply teams for the production basis finalized forecast.
• Working collaboratively with the team on supply strategies
• Prepare timely documentation with regards to various brand guidelines.
• Prepare a tracker to ensure that the documentation and MIS are submitted, verified and uploaded in system timely.
• Maintain all the relevant records neatly for audit.
• Organize monthly meeting with vendors to review service levels and with internal customers to understand their specific requirements
• Share information with Logistics Manager to seek solution for any exceptions and other routine operational difficulties if any.
• Any other activities that are assigned on time to time based on the leave plans of other team members
• Monitor and report on important changes in sales forecasts, budgets, and business strategies.
• Inventory tracking
• Periodic monitoring of sales of planned sales vs actual sales in business creating dashboards with sales & internal teams to monitor progress and take corrective actions if/where needed
• Maintenance & Order Book Hygiene
• Address demand-related issues in a timely and effective manner.
• Propose and implement solutions to improve demand forecast accuracy.
• Support management with risk assessments and mitigation activities.
• Providing the monthly estimate report to the region for the dispatches for affiliates & direct customers after analyzing the supply commits & logistics plans.
• Ensure customer satisfaction.
• Customer Complaints should be logged & ensure strict turnaround time framework for addressing and resolving the customer complaints
• Conduct monthly forecast maintenance.
• Complete Budget maintenance for 5 years
• Ensure achieving the monthly dispatch estimates shared with the region and management for affiliate & direct customer sales.