Business Solutions Manager

Job description / Role

Job description

Turn data science into real-world commercial decisions.

We’re looking for a hands-on data science and AI professional to join Etihad’s Solutions & Innovation team and help build the next generation of analytical solutions supporting our Revenue Management function.

This isn’t a role where you’ll simply analyze data and make recommendations.

You’ll take ownership of data science and machine-learning projects from idea to production – defining the problem, developing the model, building and testing proof-of-concepts, deploying solutions and continuously improving their performance.

One of your key areas of focus will be the continued development of Etihad’s in-house ancillary dynamic pricing capability, applying data science and machine learning to help make smarter, more responsive commercial decisions at scale.

You’ll also have the opportunity to identify and build entirely new solutions as Etihad continues to expand the use of advanced analytics, automation and AI across Revenue Management.

What you’ll do

• Lead data science, machine-learning and AI projects from ideation and model development through POC, deployment and productionization.
• Develop and enhance machine-learning models supporting dynamic pricing, forecasting, optimization and commercial decision-making.
• Play a key role in evolving our in-house ancillary dynamic pricing capability.
• Identify new opportunities to apply AI, machine learning and advanced analytics to real Revenue Management and commercial challenges.
• Build new analytical products while continuously improving existing models and solutions.
• Test, validate, calibrate and monitor models to ensure they continue to deliver measurable business value.
• Partner with Revenue Management, Digital, Technology & Innovation and Commercial teams to turn complex business problems into scalable technical solutions.
• Translate sophisticated analytical outputs into clear commercial insights that stakeholders can understand and act upon.
• Help move successful prototypes beyond experimentation and into robust, production-ready solutions.
• Support adoption and change, ensuring new solutions become embedded in commercial decision-making.
• Extensive experience in leading the evaluation, implementation, and optimization of dynamic ancillary pricing capabilities to maximize ancillary revenue while enhancing customer value and conversion.
• Identify, evaluate, and implement Artificial Intelligence and Machine Learning use cases to improve operational efficiency, revenue generation, and customer experience.
• Promote the adoption of AI-driven insights and automation across commercial processes to support innovation and continuous improvement.

Why this role?

This is an opportunity to work at the intersection of data science, AI and commercial aviation.

Rather than developing models that remain experimental, you’ll see your work translated into solutions used to support real commercial decisions across Etihad. You’ll inherit existing products to improve, including our ancillary dynamic pricing capability, while also having the opportunity to develop new solutions from the ground up.

As Etihad continues its growth under Journey 2030, you’ll be joining a team focused on using technology, advanced analytics and innovation to rethink how commercial decisions are made.

If you’re a data scientist who wants to move beyond experimentation and build solutions that make it all the way into production, we’d like to hear from you.

Qualifications

What we’re looking for

You’ll bring a strong combination of hands-on data science capability and project leadership. You should be equally comfortable getting into the technical detail of a model and working with business stakeholders to understand the commercial problem you’re trying to solve.

Ideally, you’ll have:

• A bachelor’s degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, Information Technology or another relevant quantitative discipline.
• 5+ years’ experience across data science, machine learning, AI or advanced analytics.
• Strong hands-on experience building machine-learning models and taking them through the complete lifecycle into production.
• Strong Python and/or R capability and experience working with modern data science tools and platforms.
• Experience working with large, complex datasets and developing scalable analytical solutions.
• Exposure to platforms such as Databricks and cloud environments including GCP, Azure or AWS.
• Strong project leadership and stakeholder management capability.
• The ability to explain complex technical concepts and model outputs in commercially meaningful terms.
• Knowledge of Revenue Management, pricing, forecasting or optimization would be highly valuable.
• Airline or travel industry experience would be strongly preferred, but we’re open to candidates who can demonstrate strong data science capability and the ability to apply it to complex commercial problems.

Additional information

Recruitment process

The recruitment process for this position will involve the following steps:

• Applications will be reviewed by a human member of our Recruitment Team.
• Shortlisted applicants will be invited to complete a recorded video interview via a third-party platform. This interview will allow you to record your responses to a range of questions related to the position and will allow you to demonstrate your knowledge and experience in a way that just your CV alone would not be able to. It also ensures fairness for you and all candidates, as all shortlisted candidates are asked the same questions and assessed on their responses.
• After a review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager.
• Finalists may be invited to a follow-up interview. This interview will involve the completion and presentation of a relevant business case.
• All candidates will be notified as to the status of their application as soon as possible.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

Recruitment fraud alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.