Assistant Operations Manager (D2C Performance Marketing Agency)

We are a fast-growing D2C Performance Marketing Agency, helping eCommerce brands achieve 3X to 5X ROAS through strategic paid media and retention marketing. We are looking for a proactive Operations Manager to take charge of daily operations, allowing the founder to focus on scaling the business.

Role Overview,

As the Assistant Operations Manager, you will oversee project execution, team performance, and client satisfaction. Your role is to ensure seamless day-to-day operations while driving efficiency and accountability across the agency.

• Key Responsibilities
• ? Project & Client Management Ensure timely execution of ad campaigns, monitor client performance metrics, and handle escalations.
• ? Team Leadership & Performance Manage a team of media buyers, creatives, and analysts, ensuring smooth collaboration and productivity.
• ? Technical & Process Optimization Troubleshoot operational bottlenecks, improve workflows, and implement best practices.
• ? Hiring & Training Recruit and onboard new team members as the agency scales.
• ? Reporting & Analytics Track campaign performance, deliver insights, and optimize strategies for better efficiency.
• ? Operational Excellence Implement SOPs, streamline communication, and enhance agency efficiency.
• What Were Looking For
• ? Experience in Performance Marketing At least 1+ years in an agency or D2C brand handling paid media and retention marketing operations.
• ?Proven Leadership Skills Experience managing a team, resolving challenges, and ensuring deadlines are met.
• ?Process-Driven Thinker Ability to create and refine systems for improved efficiency and scalability.
• ?Strong Communication & Problem-Solving Ability to handle client concerns and team roadblocks proactively.
• ? Analytical & Results-Oriented Comfortable analyzing reports and optimizing processes for better performance.
• Why Join Us
• ? Work in a high-growth, fast-paced agency environment.
• ? Freedom to implement your ideas and improve operations.
• ? Competitive salary with growth opportunities.
• ? Work directly with the founder and leadership team.
• ? Ready to take charge Apply now and help us scale to the next level!