EXL Service - Manager - Data Analytics

EXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the worlds leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 34,000 strong, with more than 50 offices spanning six continents.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXLs Human Resources team, as well as our hiring managers.

Role Overview:

- Define, track, and interpret business KPIs, metrics, and variance drivers

- Develop and maintain interactive dashboards and reports in Tableau

Use SQL to perform:

- Data extraction and transformation

- Data validation and quality checks

- Translate analytical findings into clear, business-friendly insights and recommendations

- Support stakeholders with ad-hoc analysis and performance reporting

- Collaborate with cross-functional teams to improve data visibility and decision-making

- Ensure data accuracy, consistency, and reliability across reports

- Contribute to improving reporting frameworks and analytics processes
Required Skills & Experience:
- 3-8 years of experience in Data Analytics / Business Intelligence / Reporting roles

Strong understanding of:

- KPI's & performance metrics

- Trend analysis

- Variance analysis

- Data interpretation techniques

- Hands-on expertise in Tableau dashboard development

Strong SQL skills:

- Writing complex queries

- Joins, aggregations, subqueries

- Data validation and reconciliation

- Ability to derive actionable insights, not just generate reports

- Excellent communication skills - ability to explain data to non-technical stakeholders
Nice to Have:
- Experience working with multiple data sources (databases, flat files, BI tools)

- Basic exposure to data modeling concepts or BI best practices

- Prior experience in client-facing roles or stakeholder management

- Understanding of reporting automation and dashboard optimization