Senior Executive-Back-End/Voice/Customer Service -Fraud Investigation

• Senior Executive-Back-End/Voice/Customer Service -Fraud Investigation
• Company: EXL Service
• Job Location: Gurugram, Haryana, India
• Employment Type: Full-time

: We are seeking a talented and self-motivated candidate to join our Fraud Operations team. Candidate will be responsible for all aspects of Fraud investigations as it relates to Application Fraud, Transactional Reviews, Debit/Credit Card Fraud, Check Deposits, ACH/Check returns, as well as the review of any/all related suspicious activity across all products (checking/savings, credit cards, loans and Investment accounts); advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. Investigator is also responsible for determining if a Suspicious Activity Report is required, and if it's felt that one is required the ability to draft the filing narrative and submit for secondary review within pre-defined timeframes.

Responsibilities: Role

Reviewing and verifying fraud related requests end to end.

Investigate request received for confirmed fraud or suspicious activity by reviewing end to end customer accounts and requesting or inquiring for additional information as necessary through outbound calls.

• Ensuring compliance with regulatory standards.
• Ensuring compliance with company/client policies and guidelines.
• Documenting and effectively communicating reasons for the approval/rejection of transactions.
• Responsibilities
• Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision.
• Monitoring of fraud claims to ensure validity of claim, which may include contacting merchants, financial institutions and/or clarifying customer statements as necessary.
• Gathering appropriate documentation to support final decision.
• Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management

Reviews alerts/reports to detect Suspicious Activity, fully understand criteria when a Suspicious Activity Report (SAR) is required along with completing BSA form, writing narrative and gathering supporting documentation

Conduct periodic internal account/customer reviews to identify potentially fraudulent activity

Reviews disputed transactions to investigate fraud claims, identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions

• Qualifications: Bachelor's degree required (Preferred B.com Hons)
• Exceptional English Comprehension Skills
• Minimum 24 months experience in Fraud and risk in US banking .