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Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
- Global Managed Service – Identity and access Management – Senior
As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance
Key Requirements / Responsibilities:
- Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.
- Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.
- Develop, maintain, and enforce operational procedures and documentation for Azure AD management.
- Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.
- Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.
- Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.
- Mentor junior operations support analysts and contribute to their professional development.
- Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).
- Drive automation and process improvement initiatives to enhance IAM operational efficiency.
- Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements
- Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.
- Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.
- Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.
- Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
- Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
- Mentor junior operations analysts and contribute to the development of training materials and best practices
Preferred Skills:
- Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
- Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.
- In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
- Strong analytical, troubleshooting, and decision-making skills.
- Excellent communication and leadership abilities, with a track record of successful stakeholder management.
- Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar
Education:
- Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
Work Requirements:
- Willingness to travel as required
- Willingness to be on call support engineer and work occasional overtime as required
- Willingness to work in shifts as required
- EY | Building a better working world
- EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Skills
AzureCybersecurityIAMComplianceProcess ImprovementStakeholder ManagementConsultingCommunicationLeadershipTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
EY India Careers 2025 – Overview
Ernst & Young Global Limited (EY) is one of the Big Four professional services organisations, headquartered in London, England, and operating in 150+ countries with a global workforce of ~400,000 professionals.
EY’s roots trace back to 1849 (Harding & Pullein) and 1903 (Ernst & Ernst), with the current global legal entity formed in 1989 through the merger of Ernst & Whinney and Arthur Young.
In India, EY employs ~50,000–55,000 people across offices in Gurugram, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, and Pune. The firm operates through four integrated service lines — Assurance, Consulting, Strategy and Transactions, and Tax — helping clients capitalise on opportunities, manage risk, and deliver responsible growth.
EY’s purpose, Building a better working world, guides its work with businesses, governments, and non‑profits to solve complex challenges. The firm is recognised for its investments in AI (via the EY.ai platform), digital transformation, sustainability, and inclusive growth.
Business Model
EY operates as a service‑based B2B professional services firm, generating revenue through assurance, consulting, strategy & transactions, and tax services.
Its model blends:
- Deep sector expertise with technology‑driven solutions
- Global delivery capabilities with India as a strategic hub
- Long‑term client relationships built on trust and recurring engagements
Strategic priorities for EY India include:
- Scaling EY.ai and AI‑enabled services
- Expanding ESG and sustainability consulting
- Strengthening cybersecurity and digital transformation offerings
- Growing Strategy and Transactions advisory in high‑growth sectors
Recent Wins & Recognition
- Launched the EY.ai platform to integrate AI into all service lines globally and in India (https://www.ey.com/en_in/news/2023/ey-launches-ey-ai-platform).
- Advised on a $1.1 billion renewable energy acquisition in India (https://economictimes.indiatimes.com/industry/energy/power/ey-advises-on-renewable-energy-acquisition/articleshow/).
- Recognised as a Leader in Digital Strategy Consulting in the 2025 IDC MarketScape report (https://www.ey.com/en_in/news/2025/ey-named-leader-in-digital-strategy-consulting).
- Partnered with the Government of India on Gati Shakti infrastructure planning (https://www.ey.com/en_in/news/2024/ey-supports-gati-shakti-infrastructure-planning).
- Awarded Best Employer for Women 2025 by Working Mother & Avtar (https://www.ey.com/en_in/news/2025/ey-best-employer-for-women).
Culture & Values
EY’s culture is anchored in its EY Values:
- People who demonstrate integrity, respect, and teaming
- People with energy, enthusiasm, and the courage to lead
- People who build relationships based on doing the right thing
The firm promotes diversity, equity, and inclusion, offers global mobility opportunities, and invests heavily in continuous learning through EY Badges, EY Tech MBA, and leadership programs.
Client‑Facing Businesses
Assurance
What it is – Independent audit and assurance services to enhance trust in financial reporting. Careers in India include:
- Statutory Audit – Auditing financial statements for listed and unlisted companies.
- Financial Accounting Advisory Services (FAAS) – IFRS/Ind AS advisory, reporting, and accounting change support.
- Forensic & Integrity Services – Fraud investigation, dispute resolution, and compliance reviews.
- Climate Change & Sustainability Services (CCaSS) – ESG reporting and assurance.
Consulting
What it is – Advises clients on business transformation, technology, and risk. In India, career opportunities span:
- Business Consulting – Strategy, operations, and supply chain transformation.
- Technology Consulting – ERP, cloud, data analytics, and cybersecurity.
- Risk Consulting – Enterprise risk, internal audit, and regulatory compliance.
- People Advisory Services – Workforce strategy, change management, and HR transformation.
Strategy and Transactions (SaT)
What it is – End‑to‑end deal advisory and capital strategy. India‑based roles cover:
- M&A Advisory – Buy‑side and sell‑side deal advisory.
- Transaction Diligence – Financial, tax, and operational due diligence.
- Valuation, Modelling & Economics – Business valuations and financial modelling.
- Restructuring – Turnaround and insolvency support.
Tax
What it is – Comprehensive tax and regulatory services. In India, career paths include:
- Direct Tax – Corporate and international tax compliance and planning.
- Indirect Tax – GST, customs, and trade advisory.
- Transfer Pricing – Planning, documentation, and dispute resolution.
- Tax Technology & Transformation – Automation and analytics for tax functions.
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