Family Care Counsellor (Inbound Sales)

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• SalesFull-timeFamily acquisition
• Family Care Counsellor (Inbound Sales)

Talk to anxious families calling us. Help them choose. Convert with empathy, not pressure. Consultative sales — base ₹35–65k/month + variable per closed booking + stock options after a year.

• Bangalore (EzyHelpers office, Indiranagar)
• Full-time
• Posted 9 May 2026
• Apply now Have questions
• 10,000+ families served We review every application Mutual fit response within 2 weeks

About The Role

Most of our customers find us through search, a journal post, a hospital referral, or a friend. They WhatsApp, they call, they fill out the booking flow halfway. Every one of those moments is someone in distress — a stroke yesterday, a mother who fell this morning, a father who has been declining for months. The Family Care Counsellor is the human who picks up. You spend the call listening first, then explaining what we offer, then helping the family decide between hourly, day-shift, live-in, and specialist care. You quote pricing transparently. You convert to a confirmed booking only when the fit is real. It is sales. It is also, on the best days, the most useful 20-minute conversation that family has had all week.

What youll do

Your day-to-day responsibilities

• Pick up every inbound family call within the ringing SLA.
• Reply to every booking-form lead, WhatsApp enquiry, and email within 30 minutes during business hours.
• Listen first — what is the actual situation, who is the patient, what is urgent.
• Recommend the right service plan honestly (sometimes that means recommending less, not more).
• Quote pricing transparently; explain whats included and whats not.
• Coordinate the first match call with the Care Manager when the family is ready.
• Schedule and conduct discovery calls for higher-touch enquiries (NRI families, complex cases).
• Send a follow-up summary on WhatsApp within 30 minutes of every call.
• Maintain meticulous CRM records — every lead, every conversation, every objection.
• Identify common objections and feed insights back to Marketing and Content.
• Track personal conversion rate, response time, and lead quality every week.
• Handle the occasional escalation from a confused or anxious family with patience.

What were looking for

Skills And Experience Required

• 3+ years inbound sales, customer success, or consultative selling.
• Polished English + fluent Kannada or Hindi.
• Empathetic, non-pushy temperament — references should describe you as patient.
• CRM discipline (HubSpot, Salesforce, Zoho, or similar).
• Comfort quoting prices and handling money conversations.
• Composure on emotionally heavy calls.
• Strong written communication for WhatsApp follow-ups.

Nice to have

Bonus points if you have these

• Prior healthcare, eldercare, or home-services sales.
• Experience selling to NRI customers.
• Tamil or Telugu fluency.
• Background in nursing or social work.
• Comfort with light data analysis on CRM dashboards.

Shift

• Daytime — 9 AM to 7 PM, 6 days/week. One weekday off, Sundays off.

• Base ₹35,000–₹65,000 / month + variable.
• Variable ₹2,000–5,000 per closed booking (live-in placements pay highest).
• Stock options after 1 year.
• Group medical insurance (family floater).
• Annual leave (20 days).
• Quarterly off-sites with the sales team.
• Conference + training budget ₹30,000/year.

Career path

• Year 1
• Family Care Counsellor — hit consistent conversion benchmarks.
• Year 1–2
• Senior Counsellor / Team Lead.
• Year 2+
• Sales Lead / Head of Family Acquisition.

  Role summary

• Location
• Bangalore (EzyHelpers office, Indiranagar)
• Type
• Full-time
• Team
• Family acquisition
• Posted
• 9 May 2026
• Apply online
• Prefer email [HIDDEN TEXT]
• Questions Contact us
• Why EzyHelpers

• Verification, dignity & continuity at scale
• Small teams, real ownership, founder access
• Clear playbooks — not arbitrary work

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• Why this role at EzyHelpers *
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Convert family inquiries into registrations and placements: inbound and outbound calls, clear explanations of how EzyHelpers works, disciplined CRM hygiene, and teamwork with sourcing and ops.

Bangalore (HSR Layout

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