Product Support Representative (Remote)

About F6S
F6S helps founders and startups grow to solve the worlds pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for over 6 million founders, startups and companies of all sizes, top companies, governments and growth programs.
We are a fast-growing and stable company with millions of members that rate us highly. Weve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere in India.
We are seeking a Product Support Representative to help us handle tickets via Freshdesk and email. You will have multiple scenarios and test cases to solve which will keep you engaged and challenged.
On a typical day as a Product Support Representative, you will:

• Resolve tickets from end-users
• Decide responses to user issues based on specifications and templates
• Maximize the First Contact Resolution rate by understanding each problem and resolving it using our tools and processes
• Communicate with end-users in a friendly and effective way to deliver a high-quality and positive experience
• Gain an in-depth understanding of how the F6S site works to provide awesome support to end-users
• Ideal work schedule 9.30 AM - 6.30 PM or 2.30 PM - 10.30 PM IST (with 1 hour break).
  

Desired profile

• At least 3 years of experience in Product/Customer Support in a product-based company
• Experience working with Freshdesk/Zendesk, or other ticketing systems
• Recent experience in a high-volume, low-value user interaction environment
• Experience in website troubleshooting/resolving issues
• Basic understanding of web applications
• The ability to handle a large volume of tickets daily
• Excellent verbal and written English
• Team-player
  

Perks

• Flexible working hours
• Time off
• Fun and rewarding environment with skill and career progression
• Birthday gifts :)
  

Growing at F6S
F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.