Section Incharge

Achievement of the category sales Targets for the store and thus contributing towards the increase in SPF and store sales target Identify potential customers and customise selling approach to cross sell/ up-sell Handling Customer queries Ordering and placing the right product mix to meet customer/ store needs Should be able to Gauge customer requirements, bulk orders and fulfillment of same To ensure superior customer service at all times Ensure major customer issues / complaints /feedbacks are escalated to the Store Manger/Area Manager Ensure appropriate look and feel, smooth running and security of own stores Maximize the store Profitability and Productivity by following the productivity parameters Maintain the balance between optimal utilization of the wallet and meeting customer needs Monitor compliance and provide inputs for refinement Identify need gaps and influence product mix To ensure timely and correct TO / TI Ensure optimal utilization of the wallet. To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss Enhancing the customer experience by effectively monitoring the look and feel of the store Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix To compile or prepare different reports Support towards smooth and compliant store operations Regular analysis of sales and stocks region / store / category wise To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly Self development Team development by constant coaching and training Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees Improving teamwork with peers/ markets/ PH To ensure that all team members are groomed as per company standards and adhere to the code of conduct