FAMY Group - Head - Operations

About Ghar Soaps:

Ghar Soaps is one of India's fastest-growing personal care companies, at 700 Cr revenue across D2C, marketplaces, and quick commerce, now expanding into offline retail and the US market. We are building the operating backbone for the next phase: 1100 Cr+ with offline distribution, a second brand launch, and international expansion. The Operations Head will own the entire "run-the-machine" side of the company so the founders can focus on growth, brand, and new bets.

Role Summary:

The OPERATIONS HEAD owns all internal operations and corporate services - the functions that keep a 700 Cr consumer company running reliably, compliantly, and cost-efficiently at scale. This is a build-and-professionalize mandate: several functions have capable leads but founder-dependent processes; others need to be built from scratch.

Scope (Direct Verticals):

• Supply Chain - demand planning/S&OP, warehousing, logistics, inventory (DOH targets across D2C, marketplace, QC, offline)
• Purchase & Procurement - RM/PM sourcing, contract-manufacturer management, vendor development, cost programs
• Quality & Regulatory - CDSCO/Cosmetics Rules 2020, BIS, batch quality, CM audits; US regulatory (FDA/MoCRA) readiness
• Human Resources - talent acquisition, HR ops, performance management (GLP band structure in place), culture, ESOP administration support
• Legal & Compliance - contracts, trademarks, corporate compliance (Legal Head reports in)
• Marketing Operations - marketing MIS, budget governance, agency contracts and SLAs (strategy stays with the revenue org)
• Customer Support - CX team, SLAs, escalation systems
• Tech / Data / BI - ERP, dashboards, automation, analytics (to be built)
• Admin & Facilities

Key Outcomes (First 12 - 18 Months):

• Build a monthly S&OP cycle covering all channels; cut stockouts & dead inventory to defined DOH targets
• Reduce COGS by [X]% through procurement programs without quality slippage
• Zero critical regulatory findings; US-launch regulatory readiness delivered on time
• Leadership hires closed and productive in each gap vertical (S&OP, quality, tech/BI, trade-ops support)
• Founder dependency removed: all nine verticals running on documented processes, dashboards, and weekly operating rhythms
• Support offline expansion with supply chain and systems capable of GT/MT service levels

What We're Looking For:

• 15+ years in consumer/FMCG/D2C operations, with 5+ years leading multiple functions at a 1000 Cr+ revenue company (or OPERATIONS HEAD/ops head of a large D2C brand at scale)
• Proven S&OP and supply chain depth - this is the anchor skill
• Experience managing corporate services (HR, legal, compliance) beyond physical ops - ex-conglomerate, ex-consulting-to-operator, or GM-track profiles fit well
• Has built systems and teams, not just run inherited ones; comfortable in a founder-led, fast-decision environment
• Data-driven operating style: dashboards, weekly rhythms, written processes
• Exposure to offline FMCG distribution and/or international expansion is a strong plus
• Based in or willing to relocate to Pune