IT CoE End-User Computing Manager

About the Role:

This role focuses on designing, selecting, implementing, and maintaining end-user computing (EUC) services and systems, including physical endpoints, operating systems, software tools, and integration management. The position provides functional leadership for EUC in APAC and partners closely with the Head of Group End-User Computing and the APAC Delivery Center to deliver reliable, efficient IT solutions to the business.

In collaboration with the Group End-User Computing team, the role is accountable for the full EUC lifecycle in APAC, including supplier management, regional implementation and maintenance governance, and 3rd-level escalation support. The role starts without direct reports and will build dedicated regional resources over time (including hiring and onboarding team members who will later report into the role).

Main Responsibilities:

END-USER COMPUTING SERVICE MANAGEMENT

• Evolve the services, technology & performance using both internal/external teams & suppliers
• Hands-on System administration of AD systems, SCCM, Intune, Windows OS, O365, end point hardware & required security & compliance
• Define, monitor, optimise and trouble shoot system performance of all Workplace associated system infrastructure
• Implement, maintain and monitor compliance to security policies related to end-user computing environment
• Transform the current Operational model ensuring the handover to the global onsite, level 1 service desk and level 2 support competencies
• Introduce automation to streamline processes and increase the user engagement experience
• Project and Change Management to drive the Technology evolution and adoption path
• Develop the Workplace service strategy and roadmaps

IT STRATEGY

• Support functional project teams to the identification of the End-User Computing systems needs in line with Group Projects and within given budgets.
• People management and development of team members skills and capabilities
• Act as a 3rd level support, assisting the AMS with the review, escalation & resolution of tickets/issues.
• Performs systems design for new services (including enhancements), in line with Group defined standard and in collaboration with CoE End-User Computing teams
• Collaborate with the CoE End-User Computing teams to define new standard, to certify new technology and to manage Group solutions
• Reporting to the leader of COE End-User Computing and following Group IT Guidelines

PROJECT MANAGEMENT

• Leads IT4IT technical project:
• Develop relevant project plans
• Oversee the day-to-day running of the agreed project plans, and related activities, to ensure maximum business benefits are achieved from the project objectives
  Organisation and management of suitable project resources so that projects are fulfilled to time and budget demands
• End-User Computing Demand Management – Requirement gathering, identification and documentation
• Ensures the recommended procedures, guidelines and standards for regular operations.

About You:

• 7-15 yrs of experience with Master’s/Bachelor’s degree in a related quantitative field.
• Endpoint management: Working with global endpoint management standards and outcomes, ensuring effective delivery via Microsoft Intune and MECM/SCCM
• Automation: Drive automation for deployments, configurations, and repetitive tasks (e.g., via PowerShell), and ensure solutions are documented and maintainable
• Policy management: Own configuration and compliance baselines (profiles, compliance policies, Conditional Access) and ensure alignment with Microsoft 365 and security requirements
• Modern workplace: Coordinate regional implementation and adoption of Microsoft Entra ID (Azure AD), Windows Autopilot, and co-management in line with global standards
• Vendor management: Translate business requirements into actionable technical tasks for MSPs and track execution
• Consultant supervision: Supervise external consultants supporting EUC initiatives in APAC, ensuring deliverables, quality, and adherence to internal standards
• Budget management: Define, plan, and manage the EUC budget for APAC across operational spend and project initiatives
• Service governance: Establish regional EUC operating routines (KPIs/SLAs, reporting, and service reviews) and drive continuous improvement of user experience
• Capability development: Mentor and develop internal and external resources through coaching, knowledge transfer, and upskilling; build and lead a dedicated team as the function grows
• Troubleshooting: Provide 3rd-level support for complex client-side incidents and security-related issues
• Workplace transformation: Contribute to evolving deployment and delivery methodologies, including Device-as-a-Service (DaaS) and cloud-based workplace models
• Unified communications: Own the regional UC service scope (e.g., Microsoft Teams calling/meetings), including coordination of room and endpoint hardware standards and operations

Job Referral Code – B

What We Offer:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.