Client Service Manager Corporate And Investment Banking

First Abu Dhabi Bank
Department Icon Operations Maintenance & Support
Posted: 11 months ago
3-8 years
Abu Dhabi - United Arab Emirates
Operations Maintenance & Support
work from office
Full Time
Posted: 11 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

  • Act as the primary liaison between clients and internal departments to ensure seamless service delivery
  • Provide advisory support to clients on account services, e-channels, and banking regulations
  • Handle client service requests, issues, and grievances, ensuring timely resolution and preventive measures
  • Support operational processes such as account opening, maintenance, corporate card operations, cheque book issuance, balance confirmations, payments, and e-channel queries
  • Maintain accurate records of all client communications, service requests, and resolutions
  • Ensure compliance with Service Level Agreements (SLAs) and assist in periodic reviews for service improvement
  • Safeguard security items and obtain proof of delivery in line with FAB policies
  • Collaborate with operations and other internal teams to ensure efficient support and client satisfaction
  • Identify process improvement opportunities to reduce risk and enhance operational efficiency

Skills

Account OpeningAdvisoryPaymentsProcess Improvement

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About Company

First Abu Dhabi Bank (FAB) is one of the largest banks in the UAE. It offers a wide range of financial services to individuals and businesses.

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