Posted: 11 months ago
0-2 years
Abu Dhabi - United Arab Emirates
Operations Maintenance & Support
work from office
Full Time
Posted: 11 months ago
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Job Description
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Job Description
- Handle inbound and outbound calls to resolve customer queries and complaints within defined guidelines
- Ensure customer satisfaction by providing timely solutions and escalating issues where necessary
- Recommend banking products or services based on customer needs and feedback
- Update and maintain customer records through service requests and complaints tracking
- Maintain confidentiality and integrity of customer information and bank data
- Meet service standards, customer satisfaction scores, and call quality targets
- Contribute to business growth through lead generation and cross-selling FAB products
- Ensure compliance with all FAB policies, regulatory requirements, and service level agreements
- Support unplanned or scheduled shifts to achieve defined performance targets
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Customer SatisfactionCustomer ServiceCall CenterIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
First Abu Dhabi Bank (FAB) is one of the largest banks in the UAE. It offers a wide range of financial services to individuals and businesses.
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