Islamic Banking Retention Officer

Job Details

• Location: United Arab Emirates
• Location: Abu Dhabi
• Industry: Banking / Mortgage Professionals
• Function: Customer Support / Client Care

What You ll Do

• Manage customer retention using approved Islamic banking retention tools and programs
• Achieve assigned sales and retention targets while ensuring compliance with credit and risk policies
• Handle customer queries and issues promptly via phone or direct communication
• Implement procedures to improve client satisfaction and loyalty through service excellence
• Cross-sell Islamic banking products and services based on client needs and preferences
• Maintain confidentiality of client information and ensure accuracy of details provided
• Collaborate with operations, credit, collections, and branches to meet service expectations
• Support team members by defining performance goals, coaching, and guiding towards targets
• Monitor market trends, competitor products, and pricing to enhance FAB s Islamic banking offering
• Adhere strictly to FAB policies, SOPs, and compliance regulations