Company Summary

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree®, FraudGuard®, RegsData™, TaxSource™ and ACI®. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions.

Job Summary

Team Lead is responsible in assisting with planning and scheduling production/supervising the production process and TAT as per the SLA. Ensure error free timely delivery of output for clients. Should possess a better understanding of the Industry and adhere to the company policies/procedures.

Competencies:

• Understanding of the Real Estate Market in terms of title, deeds, maps, property formats.
• Understanding the basic nature of the domain and relating that to the search process.
• Understanding of the various reports/products available in the project assigned
• Communicating in an effective and timely manner to the teams assigned
• Comply with Turn Around Time and Accuracy as per Service Level Agreement / operations metrics
• Define/Driving quality and time metrics of the processes with reference to their complexity and criticality
• Assisting with planning and scheduling production and supervising the production process and TAT as per the SLA
• Drive operational excellence initiatives for projects through process improvements/automation
• Troubleshoot/Analyze any issues faced with the teams and provide appropriate information for completing the process with help of Quality Controllers
• Setting a communication protocol to the stakeholders on the process in timely manner

Desired Qualification/Experience:

• Min 5-7 years of experience in the industry
• Any Graduate/Diploma holder
• Should possess good analytical and problem-solving skills.
• Adaptable to learn new processes, concepts, and skills.
• Should be willing to work in shifts.
• Learn quickly and take ownership of responsibilities

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.