Inside Sales Specialist

Company Description

First Connect Worldwide LLC (INDIA) is a licensed freight broker company offering comprehensive transportation and logistics services across the USA. With years of industry expertise, the company ensures efficient and reliable shipping solutions tailored to meet diverse customer needs. Guided by experienced management and a skilled team, First Connect Worldwide is committed to delivering excellence in a fast-paced environment, ensuring shipments are handled professionally and safely. The company prides itself on exceptional customer support, which has earned it a reputation as a top-rated logistics and transportation solutions provider. As a proud member of esteemed organizations like The Intermodal Association of North America and the Transportation Intermediaries Association, the company remains dedicated to innovative and quality-driven services.

Role Description

This is a full-time role as an Inside Sales Specialist professional at First Connect Worldwide LLC (INDIA). As an International Voice Process professional, you will be responsible for handling inbound and outbound calls, providing excellent customer service, International Sales, resolving queries, and addressing customer concerns. This role is an on-site position located in Noida.

Qualifications

>Excellent verbal and written communication skills in English

>Proficiency in handling customer queries and providing solutions

>Ability to multitask and work in a fast-paced environment

>Strong problem-solving and decision-making skills

>Familiarity with customer service software and databases

>Previous experience in a similar role in the BPO industry is preferred.

>Job Type: Full-time

Benefits:

• Both side Cab Facility / Travel Allowance
• Food provided
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• US shift