FirstClub - Control Tower Head - Supply Chain

Role Overview:
We are looking for a highly analytical and execution-driven Control Tower Head to lead end-to-end supply chain visibility, performance monitoring, and real-time decision-making. This role will act as the central nerve center for operations, ensuring seamless coordination across sourcing, warehousing, logistics, and last-mile delivery.
What you'll do:
1. Control Tower Operations & Visibility
- Own and manage the Control Tower function for real-time monitoring of supply chain operations
- Build dashboards and reporting frameworks for tracking key metrics (fill rate, SLA adherence, inventory health, order lifecycle, etc.)
- Enable proactive issue identification and resolution across the supply chain
2. Performance Management
- Define and track KPIs across procurement, warehousing, and logistics
- Drive performance reviews with internal teams and external partners
- Identify bottlenecks and implement corrective actions to improve efficiency
3. Cross-functional Coordination
- Act as a central point of coordination between category, warehouse, logistics, and tech teams
- Ensure alignment on demand planning, inventory availability, and fulfillment priorities
- Work closely with product/tech teams to enhance system capabilities
4. Exception Management & Escalations
- Lead real-time issue resolution for disruptions (stockouts, delays, capacity constraints, etc.)
- Establish escalation frameworks and response protocols
- Ensure minimal impact on customer experience
5. Data & Analytics
- Leverage data to drive insights, forecasting, and decision-making
- Build predictive models for demand-supply mismatches and operational risks
- Continuously improve reporting automation and data accuracy
6. Process Excellence & Automation
- Standardize processes across supply chain operations
- Identify opportunities for automation and system-driven workflows
- Drive continuous improvement initiatives (Lean, Six Sigma, etc.)
What we're looking for:
- 10+ years of experience in Control Tower roles in E-commerce / Q-Comm
- Strong understanding of end-to-end supply chain (procurement, warehousing, last-mile delivery)
- Proven experience in analytics, dashboarding tools (SQL, Excel, Power BI, Tableau)
- Experience in handling high-velocity operations and real-time decision-making
- Strong stakeholder management and leadership skills
- Ability to work in a fast-paced, ambiguous environment
This is more than just an opportunity to take up a role - it's a chance to be part of a company that is rethinking how India experiences quality, trust, nutrition, and wellness. If you're excited by building innovative products, translating science into meaningful consumer experiences, and creating impact at scale, you'll feel right at home at FirstClub.