FirstClub - Head - Supply Chain & Operations

What you will do:
- Lead and own end-to-end supply chain operations across procurement, inventory, warehousing, logistics, and fulfillment
- Develop and execute supply chain strategies aligned with business growth, operational efficiency, and customer experience goals
- Drive inventory planning and demand forecasting to ensure optimal stock availability while minimizing wastage and working capital impact
- Build scalable supply chain processes and systems to support multi-city expansion and category growth
- Collaborate closely with category, operations, finance, and technology teams to ensure seamless execution across the supply chain network
- Optimize warehousing, transportation, and last-mile operations for speed, cost efficiency, and service reliability
- Establish and monitor key supply chain KPIs including fill rate, inventory turnover, wastage, SLA adherence, and operational costs
- Lead vendor and partner management across sourcing, logistics, and fulfillment networks
- Identify operational bottlenecks and implement process improvements through automation and data-driven decision-making
- Build and lead high-performing supply chain teams while driving operational excellence and accountability across functions
- Work closely with leadership and the CEO on long-term operational strategy and expansion planning
What we are looking for:
- 10+ years of experience in Supply Chain Management, Operations, Logistics, or - Inventory Planning
- Strong experience in e-commerce, quick commerce, retail, FMCG, or consumer-tech environments
- Proven expertise in inventory management, procurement, warehousing, and fulfillment operations
- Strong analytical and operational problem-solving skills with a data-driven approach
- Experience managing large-scale, multi-city supply chain operations
- Strong understanding of supply chain KPIs, forecasting models, and operational planning
- Demonstrated leadership experience managing cross-functional teams and stakeholders
- Ability to thrive in a fast-paced, high-growth startup environment with high ownership and accountability
- Excellent stakeholder management, vendor negotiation, and execution capabilities
- Prior experience scaling supply chain operations in a high-growth business is strongly preferred