FirstClub - Lead - First Mile & Middle Mile

As the Lead - First Mile & Middle Mile, you will build and scale the backbone that connects farms, manufacturers, brands and suppliers to our dark stores with exceptional reliability, freshness and cost efficiency.
This is not a maintenance role. You will design processes from scratch, build supplier logistics capabilities, improve inventory flow, reduce wastage, and create a world-class inbound supply chain capable of supporting rapid scale.
If you enjoy solving complex operational problems and building systems that become long-term competitive moats, this role is for you.
What You'll Own
1. First Mile Operations
- Build and manage inbound supply from farmers, aggregators, brands and manufacturers
- Design supplier onboarding and inbound operating standards
- Improve supplier fill rates, OTIF (On Time In Full) performance and compliance
- Create scalable inbound scheduling and appointment systems
- Drive freshness and quality compliance across perishables
- Build supplier scorecards and continuous improvement programs
2. Middle Mile Operations
- Design efficient movement of inventory between vendors, central facilities and dark stores
- Optimize transportation routes, fleet utilization and shipment consolidation
- Improve inventory flow while minimizing stock-outs and excess inventory
- Reduce logistics cost per unit while maintaining service levels
- Build scalable replenishment and transfer planning processes
3. Network Planning
- Design future-ready supply chain networks as FirstClub expands cities and categories
- Plan warehouse and dark store replenishment models
- Improve capacity planning during peak demand
- Work with category teams to improve inbound planning and forecasting
4. Process Excellence
- Create SOPs across inbound logistics
- Build operational dashboards and control towers
- Drive automation wherever possible
- Identify bottlenecks and eliminate operational waste
- Improve turnaround times across the supply chain
What We're Looking For:
- 8-12 years of experience in supply chain, logistics or operations
- Experience managing First Mile, Middle Mile or inbound logistics
- Experience in grocery, FMCG, retail, e-commerce or quick commerce preferred
- Experience scaling operations in a fast-growing company is a strong plus