FirstClub - Senior Manager - Risk & Loss Prevention

Role Overview:
- Responsible for developing and implementing risk management, safety, compliance, loss prevention, and operational control strategies across business operations.
- The role focuses on identifying operational risks, preventing financial and inventory losses, ensuring regulatory compliance, and building a strong safety culture.
Key Responsibilities:
- Develop and implement risk management and safety strategies across warehouses, dark stores, fulfilment centres, and other operational locations.
- Conduct regular risk assessments, safety audits, and compliance audits to identify gaps and implement corrective actions.
- Lead Loss Prevention and Asset Protection initiatives to minimize theft, fraud, inventory shrinkage, and operational losses.
- Monitor and investigate internal/external theft, pilferage, fraud, misconduct, and policy violations.
- Review CCTV footage and incident reports and coordinate investigations with relevant stakeholders.
- Establish and monitor SOPs, safety standards, and operational controls.
- Ensure compliance with applicable statutory, regulatory, fire, occupational health & safety, and company requirements.
- Develop incident management and emergency response procedures.
- Track safety incidents, near misses, accidents, and risk observations and conduct RCA.
- Prepare MIS, dashboards, risk reports, and management presentations highlighting key risk indicators and trends.
- Partner with Operations, HR, Security, Quality, Facilities, Legal, and other functions to address risk and safety gaps.
- Conduct training and awareness programs on safety, security, loss prevention, emergency preparedness, and compliance.
- Manage and guide Risk, Safety, Security, and Loss Prevention teams across multiple locations.
- Define KPI/KRI metrics and monitor performance against business targets.
- Lead investigations of major incidents and provide recommendations to senior management.
- Drive continuous improvement through data analysis, technology, and automation.
Key Skills: