Associate II, BPS Client Service & Support

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing

• Reviews, analyzes, and interprets correspondence related to account maintenance
• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst)
• Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst)
• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools)
• Researches and resolves internal and externally submitted account questions and problems
• Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst)
• Meets production standards for account servicing tasks
• Completes account maintenance
• Processes loan payoff requests. Processes paid loans
• Follows up on insurance information, and processes insurance on accounts
• Processes payments and payment exceptions
• Performs escrow analyses. Prepares and executes annual escrow analyses

• Results Orientation
• Customer Focus
• Fostering Relationships
• Effective Communication – Written and Oral & Strong questioning, negotiating/probing skills Other for Interview Questionnaire
• Resilience and Motivation
• Attention to Detail and Quality Orientation
• Assimilate and Analyse Information – Problem Solving

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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