Chargeback / Dispute Client Support - Sr Associate

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Job Title

Chargeback / Dispute Client Support - Sr Associate

About Your Role

As a Client Support Tier 1 - Sr Associate III, youll play a key role in delivering exceptional service to our clients. This position involves providing technical support, troubleshooting issues, and ensuring that our clients needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.

What Youll Do

• Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
• Troubleshoot and diagnose technical problems, guiding clients through solutions.
• Escalate complex issues to higher support tiers when necessary.
• Document client interactions and solutions provided to ensure accurate records.
• Collaborate with internal teams to improve support processes and client experiences.
• Maintain a strong understanding of Fiserv products to effectively assist clients.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

• 2+ years of experience in technical support
• 1+ year(s) of experience with troubleshooting software or hardware issues
• 1+ year(s) of experience providing phone or remote support
• 1+ year(s) of experience using ticketing systems for support
• 2+ years of an equivalent combination of educational background, related experience, and/or military experience

• Experience with Zendesk or a similar support platform
• Familiarity with financial technology products

Strong problem-solving skills

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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