Delivery Manager

Overview: The Delivery Head will be responsible for overseeing the delivery of projects and services to ensure they are completed on time, within budget, and to the highest quality standards. This role involves managing the delivery team, setting goals, monitoring performance, and maintaining strong client relationships. The Delivery Head will also be accountable for financial performance, including gross margin, and support the sales team in business growth activities.

Key Responsibilities:

• On-time Quality Delivery:Ensure all projects and services are delivered on schedule and meet quality standards.Implement best practices to improve delivery efficiency and effectiveness.

• Financial Management:Responsible for achieving and maintaining targeted Gross Margin% across all portfolios.Monitor and control project budgets and financial performance.
• Customer Satisfaction:Maintain high levels of customer satisfaction by ensuring delivery excellence.Act as a primary point of contact for key clients to address issues and gather feedback.

• Key Metrics Tracking:Track and report key delivery metrics, including project status, financial performance, andresource utilization.Use data-driven insights to drive continuous improvement.

• Team Leadership:Set clear goals for the delivery team and ensure alignment with company objectives.Monitor and evaluate team performance, providing guidance and support as needed.

• Process and Compliance:Establish, monitor, and enforce delivery processes and compliance standards.Ensure all projects adhere to company policies, industry regulations, and best practices.

Qualifications:

• Education: Bachelors degree in Business Administration, Project Management, or a relatedfield. MBA is a plus.

• Experience: Minimum of 10 years of experience in delivery management, with at least 5 yearsin a senior leadership role.Proven experience in a senior delivery or project management role within IT servicesorganizations.

• Skills:Strong financial acumen and experience managing budgets and gross margins.Excellent leadership and team management skills.Outstanding communication and interpersonal abilities.Strong analytical and problem-solving skills.Proficient in project management software and tools.Ability to work under pressure and meet tight deadlines.Experience in vendor management and account management