Key Account Manager - Food & Beverage Services

Key Account Manager Food & Beverage (F&B) Services

Company: Indya Foods (Under Bluespring)

Location: Bangalore
Experience Required: 10+ years in Key Account Management, preferably in Food Services / Hospitality / Corporate Catering
Reporting to: Business Head / Regional Head
What You'll Do at Indya Foods
Client Relationship Management:
- Act as the primary point of contact for key F&B clients, ensuring consistent, high-quality service delivery.
- Build strong, long-term relationships with clients in sectors like corporates, institutions, and industrial units.
- Understand client dining and service requirements and tailor solutions to enhance customer satisfaction.
- Address client feedback and concerns promptly, ensuring smooth communication and service resolution.
F&B Operations Oversight:
- Oversee the delivery of food and beverage services at client sites, ensuring hygiene, taste, presentation, and timeliness standards are met.
- Liaise with kitchen and service teams to ensure food safety and compliance with nutritional and statutory norms.
- Monitor SLAs around meal quality, portioning, service efficiency, and site hygiene.
- Conduct regular audits and client reviews to ensure operational excellence.
Business Development & Growth:
- Identify opportunities to upsell or cross-sell services such as premium dining, events, or pantry management.
- Collaborate with the sales and culinary teams for new client onboarding, proposals, and custom offerings.
- Stay updated with F&B industry trends, competition, and client preferences to maintain an edge.
Contract & Cost Management:
- Manage client budgets, ensuring profitability and value delivery.
- Track meal counts, consumables usage, and daily cost metrics to control wastage and improve margins.
- Ensure adherence to contractual terms including pricing, deliverables, and escalation matrices.
Reporting & Continuous Improvement:
- Prepare and share regular performance dashboards with internal leadership and clients.
- Drive feedback-based improvements in menu planning, service quality, and dining experience.
- Ensure high NPS and client retention through innovation and responsiveness.
What We're Looking For:
- Minimum 10 years of experience in Key Account Management in the Food Services, Corporate Catering, or Hospitality sector.
- Bachelors/masters degree in Hotel Management, Hospitality, Business Administration, or related field.
- Sound understanding of large-scale food operations, client servicing, menu planning, and hygiene protocols.
- Strong client engagement, communication, and conflict resolution skills.
- Proven ability to manage multiple client accounts simultaneously.
- Proficiency in MS Office Suite (especially Excel and PowerPoint) and CRM platforms