Account Director, Group & Travel Industry - MEA

What You ll Be Doing

Management of personal accounts and goals:

• Drive revenue growth by meeting and exceeding established sales and activity goals through a strategic, data-informed approach to business development.

• Cultivate and expand underdeveloped accounts and territories, increasing global awareness and engagement across the Four Seasons portfolio.

• Establish trusted advisor relationships with multiple stakeholders by effectively navigating complex organizational structures and decision-making hierarchies.

• Serve as single point of contact to sell all hotels and related product lines (Yacht, Jet, Experiences) in the portfolio, demonstrating exceptional individual property product knowledge across all regions.

• Balance strategic account management with proactive new business development, while efficiently handling a high volume of inbound leads.

• Collaborate cross-functionally with on-property sales managers, leadership across disciplines, and internal teams to align objectives and exceed collective goals.

• Strategically increase targeted hotel segment production through on-property sales visits, accompanying clients as necessary.

• Organize in-market sales events and sales calls in conjunction with hotel sales trips, accompanying clients as necessary.

• Address complex challenges with thoughtful, stakeholder-centric solutions that drive long-term value.

• Develop and execute strategic sales plans that translate into actionable daily activities with measurable outcomes.

• Deliver high-impact in-person and on-line presentations

• Maintain exceptional standards in written communication and client relationship management.

• Comfortable with frequent travel and multi-tasking while traveling

Who You Are

Behavioural Competencies

• Persuasion: Ability to connect with all levels of advisors and agency owners and compelling sell the benefits of Four Seasons

• Communication: Strong written and verbal communication skills, including presentation skills

• Results Driven: Strong focus on achieving results and meeting goals at both a team and individual level

• Organization: Ability to manage large volume of varied tasks while driving sales objectives

• Resilience: Ability to manage stress and pressure in a fast-paced environment

Communication

• Exceptional written and verbal communication skills.

• Delivers compelling, high-impact presentations to diverse audiences.

• Clearly articulates complex ideas in an engaging and accessible manner.

Time Management & Problem Solving

• Manages time effectively, balancing multiple tasks, sales activities and projects.

• Able to multi-task, even when traveling.

Industry & Business Acumen

• Knowledge of market trends, competitor landscape and sales strategies and customer business needs

• Leverages data, reporting tools, and customer insights to optimize account productivity

Technical Skills & Knowledge:

• Strong computer skills in a PC environment including:

  • MS Office (Word, PP, Excel, Teams, SharePoint, Power BI)

  • Salesforce

  • Social Media

  • Golden Sales and Catering

• Exceptional presentation skills

• Adept at learning new applications

What You Bring

• Minimum 5 years of experience in sales/account management

• Experience in the luxury hotel market is considered an asset

• Relationships with travel advisors and owners in the market is considered an asset

• Completed undergraduate degree from an accredited college/university.