Freecharge Payment Technologies - Senior Business Analyst

Freecharge Business and Technology Services Limited

Build the Future of FinTech With Us

FreeChargeBiz, a subsidiary of Axis Bank Limited, is a FinTech organization building the future of digital financial products through technology and innovation.

How will you make an impact in this role?

We are seeking an enthusiastic and detail-oriented Business Analyst to join our team and contribute to the development and optimization of platforms and solutions within our Centre of Technical Excellence.

What You'll Be Doing

• Requirements Gathering: Partner with stakeholders to gather and document comprehensive business requirements.
• Process Improvement: Evaluate current platform capabilities, processes, and workflows to pinpoint opportunities for streamlining, automation, and efficiency enhancements.
• Reporting and Documentation: Develop and maintain detailed documentation, including functional specifications, use cases, business process diagrams and reports.
• Decision making and strategic planning: Perform data analysis to support decision-making and strategic planning.
• User Experience (UX) Analysis: Collaborate with UX designers, business stakeholders, and platform users to optimize the user experience.
• Quality Assurance: Participate actively in testing and quality assurance activities to validate new features and changes.
• Stakeholder Communication: Effectively communicate project progress, findings, and recommendations.
• Technical Analysis: Analyze current platform performance, identify technical KPIs, and develop improvement roadmaps.
• Project Management: Support project planning, task tracking, and resource coordination activities.