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Job Description
We re looking for a results-driven Demand Generation Specialist to scale our customer expansion efforts. The ideal candidate is a self-starter and diligent marketer with hands-on experience in demand gen, ABM, or digital campaigns, capable of translating customer insights into effective cross-sell and upsell programs.
You ll work closely with Sales, CS, Product Marketing, and Campaigns to execute high-intent expansion initiatives that boost engagement and revenue within our customer base.
Key Responsibilities
- Plan, build, and execute multi-channel demand generation campaigns focused on customer expansion (cross-sell, upsell, and adoption plays)
- Own reporting and performance accountability for Marketing-sourced leads, pipeline and revenue generated from these campaigns.
- Partner with Sales and Customer Success to identify priority accounts, define objectives, and align on messaging and sequencing.
- Create segmented audiences and personalized journeys across channels including email, paid social, display, website, webinars, content syndication.
- Own campaign operations end-to-end: setup, QA, launch, reporting, and ongoing optimization.
- Monitor campaign performance and translate insights into clear recommendations to improve engagement and conversion.
- Work with content, creative, Product Marketing and Product teams to develop assets tailored to specific customer needs and lifecycle stages.
- Support experimentation A/B testing messaging, creatives, and formats to drive incremental gains.
- Ensure account, contact, and campaign data hygiene in partnership with Marketing Ops and RevOps.Qualifications
Looking to get Placed? Try our Placement Guarantee Plan
- 3 5 years of B2B marketing experience with practical, hands-on work in demand generation campaigns
- Proficiency with marketing automation and CRM tools (e.g., Marketo, Salesforce).
- Analytical mindset with the ability to interpret campaign, pipeline, and revenue data, turning insights into actionable recommendations.
- Strong project management skills with a track record of executing multi-channel campaigns in fast-paced, cross-functional environments.
- Understanding of SaaS business models, customer lifecycle stages, and expansion motions, including cross-sell, upsell, and adoption plays.
- Detail-oriented, proactive, and committed to driving measurable business impact.
Skills
B2B MarketingSalesAnalyticalProject ManagementDigital CampaignsBusiness ModelingProduct MarketingCRMCampaign PerformanceOptimizationMarketingProduct MarketingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Freshworks is a global leader in customer engagement software, providing businesses with innovative solutions to streamline customer support, sales, marketing, and more. With a focus on delivering delightful customer experiences, Freshworks empowers organizations of all sizes to build lasting relationships and drive growth. Through Freshworks Careers, individuals have the opportunity to join a dynamic and inclusive team committed to innovation and customer success. Whether in product development, customer support, sales, or marketing, Freshworks offers exciting career paths for professionals to make an impact and contribute to shaping the future of customer engagement. Join Freshworks Careers to be part of a company dedicated to helping businesses thrive through exceptional customer experiences.
Important dates & deadlines?
Application Deadline
27 Apr 26, 04:38 PM IST
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