Corporate Training Specialist

Training Specialist Legal Billing / eBilling (Revenue Cycle Management)

Location: In Office Xenia Building, Penha de Frana, Panaji, Goa 403521

Work Schedule:MondayFriday | 7:35 PM IST 4:30 AM IST

Position Overview

The Training Specialist plays a critical role in enabling the success of Frontline Managed Services Revenue Cycle Management (RCM) eBilling teams supporting U.S.-based law firm clients.

In this role, you will deliver new hire onboarding and ongoing training for eBilling professionals, ensuring they are fully equipped to meet law firm billing requirements, legal eBilling standards, and client SLAs. You will design and facilitate training programs focused on legal invoicing workflows, eBilling platforms, compliance standards, and operational best practices in a fast-paced, client-facing legal services environment.

This position is ideal for someone with experience in legal billing, eBilling operations, revenue cycle management, or professional services training who enjoys developing talent and improving performance through structured, data-driven learning.

Key Responsibilities

• Deliver comprehensive new hire onboarding training for legal billing and eBilling professionals
• Facilitate training on law firm billing workflows, invoice submission processes, and revenue cycle operations
• Provide in-depth instruction on legal invoicing standards, including:
• LEDES formats
• UTBMS codes
• Matter management
• Client-specific billing guidelines and outside counsel requirements
• Partner with operational leaders to align training programs with client expectations, SLAs, and performance metrics
• Coach and mentor new employees through onboarding and early production to reinforce accuracy, productivity, and confidence
• Monitor and measure training effectiveness, readiness, and learning outcomes
• Create, maintain, and update training materials, job aids, SOPs, and process documentation
• Design and develop eLearning content and digital training modules using tools such as Articulate 360
• Communicate training updates, process changes, and improvement recommendations to leadership
• Continuously refine training programs based on performance data, audit results, and operational feedback
• Ensure training activities align with quality standards, compliance requirements, and law firm billing best practices
• Support additional training initiatives and special projects as business needs evolve

Required Qualifications

• 12 years of experience in training, billing, eBilling, revenue cycle management, or professional services operations
• Strong understanding of billing processes or demonstrated ability to learn complex billing workflows quickly
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly
• Strong organizational and time management skills with the ability to manage high training volumes
• High attention to detail and commitment to billing accuracy and compliance
• Ability to work independently while exercising sound judgment
• Comfortable presenting to groups and facilitating classroom or virtual training sessions

Preferred Qualifications

• Hands-on experience with eLearning development tools (Articulate 360 preferred)
• Advanced proficiency in Microsoft Office (MOS certification a plus)
• Direct experience supporting U.S. law firm financial operations or legal services
• Familiarity with LEDES, UTBMS, eBilling portals, invoice appeals, or billing rejections
• Knowledge of accounts receivable, collections, or billing dispute resolution

Core Competencies

• Professional, accountable, and service-oriented mindset
• Strong analytical and problem-solving skills
• Ability to assess training effectiveness and adapt delivery methods
• Collaborative approach with cross-functional teams and leadership
• Commitment to continuous learning and operational improvement

Not Sure You Meet Every Requirement

We recognize that strong candidates may not meet every qualification listed. If youre excited about the role and believe your skills and experience align, we encourage you to apply. We value potential, learning agility, and a growth mindset.

Frontline Managed Services is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.