Quality Auditor

• Audit sample AI-handled calls to assess conversation quality, accuracy, and customer experience.
• Identify any gaps, misinterpretations, or errors in conversations and propose actionable improvements.
• Create clear and structured audit reports containing findings, insights, and recommendations.
• Share audit reports with enterprise customers and work with internal teams to address identified issues.
• Develop a deep understanding of the Fundamento platform, customer use cases, and enterprise needs.
• Communicate recurring issues, bugs, and edge cases effectively to product and engineering teams.
• Assist in testing new features and provide well-organized feedback.
• Monitor and report key quality metrics for internal dashboards and client evaluations.
• Continuously suggest process enhancements to boost bot performance and audit efficiency.

Qualifications required for this role include:

• Bachelor's degree in any discipline, with a preference for Engineering, Business, or related fields.
• Strong attention to detail, analytical skills, and problem-solving capabilities.
• Excellent communication skills in English; knowledge of Hindi or other Indian languages is a bonus.
• Ability to create professional reports and deliver findings to enterprise customers.
• Interest in conversational AI, customer experience, or QA processes.
• Freshers with a demonstrated ability to learn quickly and a curious mindset are encouraged to apply.

If you have any questions or need further information, feel free to contact hidden_email in a team where AI, strategy, and customer impact converge, driving real change for some of India's top financial institutions.,