Quality Auditor

Quality Auditor

South Delhi (Work from Office) | Full-Time

About Fundamento

Were on a mission to reinvent how enterprises talk to their customers

At Fundamento, were building voice agents that are transforming how Indias biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Chevening, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview

As a Quality Auditor, you will be responsible for monitoring, evaluating, and improving the quality of conversations handled by our AI voice bots. You will audit sample calls, identify issues, prepare structured reports, and collaborate with both internal teams and enterprise customers to ensure improvements are implemented. Beyond audits, you will contribute insights for product enhancements, report bugs, and support platform testing.

This role is designed to be a launchpad for smart, detail-oriented freshers who want to grow in the fields of QA, analytics, and conversational AI. You will not only audit calls but also gain exposure to product improvement, customer success, and client reporting.

Key Responsibilities

• Audit sample AI-handled calls across enterprise customers to evaluate conversation quality, accuracy, and customer experience.
• Identify gaps, misinterpretations, or errors in conversations and suggest actionable improvements.
• Prepare clear and structured audit reports with findings, insights, and recommendations.
• Share audit reports with enterprise customers and collaborate with internal teams to ensure closure of reported issues.
• Build a strong understanding of the Fundamento platform, customer use cases, and enterprise requirements.
• Report recurring issues, bugs, and edge cases with clarity to the product and engineering teams.
• Support new feature testing and provide structured feedback.
• Track and report key quality metrics for internal dashboards and client reviews.
• Continuously recommend process improvements to enhance bot performance and audit efficiency.

Who Were Looking For

• Bachelors degree in any discipline (Engineering, Business, or related fields preferred).
• Strong attention to detail, analytical mindset, and problem-solving ability.
• Excellent communication skills (English; knowledge of Hindi or other Indian languages is a plus).
• Ability to create professional reports and present findings to enterprise customers.
• Interest in conversational AI, customer experience, or QA processes.
• Freshers with demonstrated learning agility and curiosity are encouraged to apply.

Have questions Reach out to [HIDDEN TEXT]

Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come togetherand where your work drives real change for some of Indias leading financial institutions.