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Job Description
- Own a portfolio of enterprise accounts post-sale: onboarding, adoption, health, escalations, renewals, and expansion.
- Run weekly operational reviews and quarterly business reviews with Heads of Ecommerce, Operations Directors, and CTOs.
- Turn client problems into precise internal asks for product and engineering, and chase them to closure.
- Build adoption dashboards and reporting so every review is led by data, not opinion.
- Use AI daily: analysing usage and ticket data, building reporting agents and automations, drafting client-ready material.
- Travel to client sites across your region as needed for go-lives, reviews, and relationship building.
- Graduate or post-graduate degree in Textile Technology, Textile Engineering, Apparel Merchandising, or Fashion Technology
- 7-10 years of hands-on experience in fabric sourcing and raw material merchandising
- Proven track record of identifying and onboarding new fabric suppliers
- Experience in export sales and closing buyers in international markets
- Strong understanding of technical fabrics, quality standards, and supply chain processes
- Demonstrated ability to negotiate pricing, terms, and commercial agreements
- Prior experience with P&L ownership or margin improvement initiatives
- Exposure to multiple fabric categories and global sourcing markets
- Established network of fabric suppliers and international buyers
- Experience working in a fast-paced, growth-oriented technology or consumer-led business
- Knowledge of export documentation, trade regulations, and international shipping processes
- Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
- Regular community engagement and team-building activities
- Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
Skills
GoOnboardingSupply ChainLogisticsQuality ControlCommunicationTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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