Analyst - Marketing Operations

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing whats right.

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.

At Gallagher, youll find more than a job; youll find a culture built on trust, driven by collaboration, and sustained by the belief that were better together. Experience a workplace where youre encouraged to be yourself, supported to succeed, and inspired to keep learning. Thats what it means to live The Gallagher Way.

Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

Gallagher Center of Excellence is seeking to hire a Senior Analyst / Analyst - Marketing Operations for the GCoE Business Enablement vertical. As the Senior Analyst / Analyst - Marketing Operations for the Business Enablement vertical, you will be responsible for overseeing and managing various projects within the division. You will be managing project timelines, quality standards, and ensuring adherence to service level agreements (SLAs). You will lead a team and ensure the smooth and efficient transition & delivery of various shared services functions to internal stakeholders. Your role will involve driving project planning, execution, and monitoring. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in India, United States, United Kingdom, and Australia. Exposure to risk management, Branding, Content and MS Office applications like Word, PowerPoint etc. practices is a definite plus.

How Youll Make An Impact

Responsibilities :

• Oversee and manage various projects within the Business Enablement vertical to ensure successful completion and adherence to service level agreements (SLAs) and quality standards.
• Develop and manage project timelines to ensure timely delivery of all projects, identifying potential delays and implementing strategies to mitigate them.
• Lead a team to ensure the smooth and efficient transition and delivery of various shared services functions to internal stakeholders, fostering a culture of collaboration, continuous improvement, and customer focus.
• Drive project planning, execution, and monitoring to achieve project goals and objectives, ensuring effective communication and coordination with team members located in India, United States, United Kingdom, SriLanka and Australia, Manila
• Implement quality control processes and conduct regular quality assessments to maintain high standards across all projects.
• Develop and maintain contingency plans to address potential project risks, ensuring readiness to implement these plans when necessary.
• Prepare and present regular status reports to stakeholders, effectively communicating project progress, risks, and issues.
• Gather client feedback and implement improvements based on their input to ensure client satisfaction and exceed expectations.
• Conduct regular process audits and implement improvements to ensure process adherence and enhance project outcomes.
• Identify opportunities for adding value to projects and the organization by implementing innovative solutions and best practices.
• Participate in and contribute to learning and development (L&D) initiatives, facilitating training sessions and capability-building activities for team members, while utilizing MS Office applications like Word, PowerPoint, and other tools for effective project documentation, branding, and content practices.
• All other duties as assigned.

Qualifications:

• Minimum Required Degree: Bachelors degree in business administration, Project Management, or a related field.
• Preferred Degree: Masters degree in business administration (MBA), Project Management, or a related field.
• Certificate(s)/Special Training:
• Project Management Professional (PMP) certification or equivalent. (Optional)
• Training in risk management and quality control processes.
• Proficiency in project management software and tools.
• Advanced training in MS Office applications, including Word, PowerPoint, and Excel.
• Additional certifications in Agile, Lean, or Six Sigma methodologies are a plus.
• Experience ( Career Level Guide)
• 3+ years of experience in project management or coordination roles.
• Extensive experience in managing complex projects and leading large teams.
• Demonstrated ability to develop and implement project management strategies and best practices.
• Advanced proficiency in project management software and tools, as well as MS Office applications.
• Strong background in the Designer and Branding industry is highly desirable.
• KNOWLEDGE, SKILLS AND ABILITY:
• Project Management Knowledge
• Leadership and Team Management
• Communication Skills
• Quality and Process Orientation
• Risk Management and Problem-Solving
• Client Focus and Satisfaction
• Technical Proficiency
• Adaptability and Flexibility
• Learning and Development
• Attention to Detail
• Interpersonal Skill
• Project Management Expertise: Demonstrates a strong understanding of project management principles, methodologies, and best practices. Capable of planning, executing, and closing projects efficiently while managing resources, timelines, and budgets effectively.
• Leadership and Team Management: Exhibits strong leadership skills with the ability to lead, motivate, and manage a diverse team. Fosters a collaborative environment and ensures team alignment with project goals and organizational objectives.
• Communication and Client Focus: Possesses excellent verbal and written communication skills, able to convey complex information clearly and concisely to stakeholders, team members, and clients. Demonstrates a strong commitment to client satisfaction by actively seeking feedback and implementing improvements to exceed client expectations.
• Quality and Process Orientation: Maintains a high standard of quality in all deliverables. Implements and adheres to quality control processes, conducts regular assessments, and continuously seeks opportunities to improve processes and enhance project outcomes.
• Risk Management and Problem-Solving: Proficient in identifying potential project risks and developing contingency plans to mitigate them. Possesses strong analytical skills to identify issues, analyze data, and develop effective solutions, ensuring readiness to implement plans when necessary.
• Technical Proficiency: Proficient in using project management software and tools like Monday.com, as well as MS Office applications like Word, PowerPoint, and Excel. Capable of leveraging technology to streamline project documentation, branding, and content practices.
• Adaptability and Proactive Approach: Demonstrates the ability to adapt to changing project requirements and environments. Takes initiative in identifying and addressing project needs, managing multiple projects simultaneously, and adjusting priorities as needed.
• Learning and Development: Actively participates in learning and development initiatives. Facilitates training sessions and capability-building activities for team members to enhance their skills and knowledge, contributing to the overall success of the organization.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan Tax Savings Plans
• Educational expense reimbursement
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day

• Employee Wellness Programs
• Training programs
• And more..

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.