Incident Management Engineer

Summary
The Incident Management Engineer is responsible for overseeing the end-to-end Incident Management process to ensure timely restoration of services that support mission-critical aerospace operations. This role coordinates responses to high-priority incidents, minimizes operational disruptions, drives effective communication with stakeholders, and ensures adherence to ITIL best practices. The Incident Manager works closely with engineering, cybersecurity, operations, and program teams to maintain service continuity and support operational readiness across complex, regulated environments.

Site Overview
Established in 2000, the John F. Welch Technology Center (JFWTC) in Bengaluru is GE Aerospaces multidisciplinary research and engineering center. Pushing the boundaries of innovation every day, engineers and scientists at JFWTC have contributed to hundreds of aviation patents, pioneering breakthroughs in engine technologies, advanced materials, and additive manufacturing.
Role Overview
The Incident Management Engineer is responsible for overseeing the end-to-end Incident Management process to ensure timely restoration of services that support mission-critical aerospace operations. This role coordinates responses to high-priority incidents, minimizes operational disruptions, drives effective communication with stakeholders, and ensures adherence to ITIL best practices. The Incident Manager works closely with engineering, cybersecurity, operations, and program teams to maintain service continuity and support operational readiness across complex, regulated environments.
The Ideal Candidate

• Performs calmly and decisively under pressure, especially during high-impact or safety-related incidents.
• Strong Flight Deck knowledge and expertise to drive continuous improvements
• Communicates clearly and efficiently with technical teams, leadership, and customers.
  

Required Qualifications

• Bachelors degree in information technology, Engineering, Computer Science, or related field (or equivalent work experience).
• 3+ years of experience in Incident Management or related ITSM disciplines.
• Deep understanding of ITIL v4 (or v3) frameworks, specifically incident and major incident processes.
• Understands regulatory requirements and the sensitivity of systems used in aerospace/defense missions.
• Excels at coordinating cross-functional teams and leading incident response bridges.
• Has a strong sense of ownership, urgency, and accountability for restoring services.
• Brings strong documentation skills and a mindset for continuous improvement.
• Experience coordinating incidents across on-premise, cloud, and hybrid infrastructures used in aerospace and defense systems.
• Experience leading major incident bridges and coordinating multiple resolver groups.
• Proficiency with ITSM platforms (ServiceNow)
• Strong analytical, communication, and stakeholder management skills.
  

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Preferred Qualifications

• ITIL Foundation certification or higher-level ITIL certifications.
• Experience supporting aerospace, aviation, defense, or similarly regulated environments.
• Familiarity with operational compliance standards such as CMMC.
• Experience in environments using monitoring, observability, or event correlation tools.
• Background in service restoration, root cause containment, or recovery planning.
• Experience producing Post-Incident Reports (PIRs/PSRs) and driving follow-up corrective actions.
  

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
Additional Information
Relocation Assistance Provided: No