Associate Account Manager

We are looking for a proactive and client-focused Associate Account Manager to manage day-to-day client relationships and support the growth of existing accounts. This role requires close collaboration with engineering, design, QA, and delivery teams to ensure smooth execution of digital projects and a high-quality client experience.

The ideal candidate should have strong communication and stakeholder management skills, a consultative mindset, and the ability to understand client business needs and align them with technology-driven solutions. The candidate should also be comfortable working in a fast-paced services environment, coordinating across teams, and identifying opportunities to strengthen client partnerships.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned client accounts.
• Build and maintain strong relationships with client stakeholders.
• Understand client goals, expectations, and business priorities.
• Ensure client concerns are addressed promptly and effectively.

Project Coordination & Delivery Support

• Work closely with engineering, design, QA, and delivery teams to support smooth project execution.
• Track project progress, timelines, deliverables, and client dependencies.
• Proactively identify risks, issues, or blockers and coordinate with internal teams for timely resolution.
• Help ensure alignment between client expectations and project outcomes.

Account Growth & Opportunity Identification

• Identify opportunities for account expansion, upselling, and cross-selling services.
• Support leadership in proposal preparation, solution discussions, and client presentations.
• Contribute to revenue growth through proactive client engagement and relationship building.

Client Communication & Reporting

• Conduct regular client check-ins, reviews, and status updates.
• Prepare reports, presentations, meeting notes, and project summaries for stakeholders.
• Maintain transparency in communication and ensure stakeholders are aligned on progress, priorities, and next steps.

AI & Productivity Enablement

• Use AI-assisted and productivity tools for client research, reporting, documentation, and proposal drafting.
• Support internal initiatives where AI, automation, or digital technologies can improve client solutions or delivery efficiency.

Required Skills

• Strong verbal and written communication skills
• Client relationship and stakeholder management
• Good understanding of the software development lifecycle (SDLC)
• Strong coordination and problem-solving abilities
• Ability to manage multiple conversations, priorities, and timelines
• Comfortable working in fast-paced client-facing environments

Preferred Skills

• Experience working in IT services, digital transformation, or product engineering companies
• Familiarity with digital technologies such as Web, Mobile, Cloud, and AI
• Experience using tools such as Jira, Notion, Slack, and Zoho
• Awareness of AI productivity tools such as ChatGPT, Claude, or similar platforms

Qualifications

• Bachelors degree in Business, Engineering, Communications, or a related field
• MBA is a plus