Senior Account Manager

We are seeking a highly driven and client-focused Senior Account Manager to manage and grow strategic client relationships across key accounts. The role involves owning client engagements end-to-end, ensuring successful delivery of digital and technology solutions, and identifying opportunities for account expansion.

The ideal candidate will have strong experience managing enterprise or mid-market clients in IT services, digital transformation, or product engineering environments. This role requires close collaboration with cross-functional teams, strong stakeholder management, and the ability to align technology solutions with client business goals.

The candidate will also be expected to travel when required for client meetings, business reviews, and onsite collaboration.

Key Responsibilities

• Manage and own relationships with key client accounts, acting as the primary point of contact.
• Build strong relationships with client stakeholders and leadership teams.
• Understand client business goals, challenges, and strategic priorities.
• Lead client meetings, business reviews, and governance discussions.
• Collaborate with internal delivery teams to ensure successful project execution.
• Monitor project health, timelines, risks, and resolve escalations proactively.
• Align client expectations with internal teams to ensure smooth delivery.
• Identify opportunities for upselling, cross-selling, and expanding services.
• Support proposals, renewals, and commercial discussions to drive revenue growth.
• Provide regular account updates, reports, and presentations to stakeholders.
• Ensure high client satisfaction and long-term account retention.
• Use AI and productivity tools to improve reporting, research, and account planning.

Required Skills & Qualifications

• Strong experience in client/account management within IT services, digital, or product engineering environments.
• Excellent verbal, written, and presentation skills.
• Strong stakeholder management and executive communication abilities.
• Proven experience in growing accounts and identifying expansion opportunities..
• Good understanding of Software Development Lifecycle (SDLC) and digital delivery models.
• Strong problem-solving, negotiation, and conflict resolution skills.
• Ability to manage multiple accounts, competing priorities, and cross-functional teams.
• Willingness to travel for client meetings and onsite engagement.
• Educational Qualifications
• Bachelors degree in Business, Engineering, or a related field
• MBA is a plus