Customer Success Advisor

Designation :Advisor / Customer Success Advisor

Process :Inbound / Outbound ( Voice Process )

Location:Pune, Maharashtra

Qualification: Graduation

About the Role:We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process .

• Whether you&aposre a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we&aposd love to hear from you!
• Position: Sales / Insurance Advisory / Customer Support Open to language profiles as well - Telugu, Tamil, Kannada, Malayalam, Bengali, Oriya & Assamese, Gujarati.
• Roles and responsibilities :
• ? Working effectively in a fast-paced environment
• ? Using assigned software and tools to manage customer interactions and data
• ? Adhering to company policies and procedures
• ? Maintaining a professional and courteous demeanor at all times
• ? Providing information about insurance products
• ? Processing insurance applications or claims
• ? Answering customer questions about insurance policies
• ? Handling inbound and outbound calls (depending on LOB)
• ? Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information
• ? Providing accurate and timely information to customers
• ? Troubleshooting problems and guiding customers through solutions
• ? Maintaining records of customer interactions
• ? Escalating unresolved issues to the appropriate department

Nice to have

• Good verbal and written skills.
• Good Communication and Interpersonal skills
• Domain Knowledge.