Service Record Quality Reviewer

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• With a passion for life
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Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

Please Note: This is a 6-month contractual position

Job Overview

To complete a review of service records against Getinge's Governed Operations documentation standards, ensuring information and documentation is completed as per requirements. Maintain the Governed Operations compliance tracking workbook, noting compliance with the following areas:

• Service orders are reviewed
• Correct document revision
• Serial numbers are recorded
• Names, dates and signatures
• Documentation of calibrated equipment
• Required checklists are attached
• Field Service engineer that completed the work is trained/certified

Performing the reviews requires accessing the following systems:

• Excel
• SAP
• Power BI
• TrueContext
• GetLearning

Key Responsibilities:

• Independently review completed service records against Getinge's Governed Operations documentation standards, exercising judgement on borderline or ambiguous cases
• Verify that service order documentation is complete and accurate, including serial number recording, signatures and dates, calibrated equipment records, and required checklist attachments
• Confirm field service engineers' training and certification status aligns with the work performed, applying documented exceptions where relevant
• Maintain and update the Governed Operations compliance tracking workbook and dashboard, ensuring records are current and traceable
• Identify and escalate non-conformances, documentation gaps, or recurring error patterns to the appropriate team for correction
• Liaise directly with Service Managers, Field Service Engineers, and Service Coordination to clarify documentation discrepancies and follow up on outstanding corrections
• Contribute to continuous improvement of the review process, flagging systemic issues, such as recurring documentation errors or unclear requirements, to the Operations Manager
• Support internal and external audit readiness by ensuring service records meet regulatory and quality standards for a medical device environment
• Maintain confidentiality and data integrity when handling service and compliance records

Key Skills and Attributes:

•  Strong attention to detail and ability to work independently against defined standards
• Background or qualification in quality assurance or compliance, ideally within a regulated (medical device or similar) environment
• Proficiency in Excel (formulas, data validation); SAP experience highly desirable
• Comfort navigating Power BI dashboards for reporting
• Strong command of written and spoken English, sufficient for regular direct communication with Australian and New Zealand based Service Managers, Field Service Engineers, and Service Coordination
• Ability to identify patterns and trends across a volume of records, not just check individual items

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.