SAM Specialist

• Maintaining customer license information and proof of entitlement within SNOW license manager.
• Developing and maintaining customer-specific dashboards (SNOWBoards).
• Acting upon alerts generated by SNOW License manager.
• Taking ownership of customer inquiries related to SAM service or software asset management.
• Maintaining process and procedural documentation.
• Staying up to date with vendor license management processes and techniques.
• Assisting in SNOW deployments to new customers.
• Conducting periodic internal deployment vs entitlement reviews.
• Becoming a subject matter expert on software licensing.

To excel in this role, you should possess:

• 2-4 years of IT industry experience (ITIL experience preferred) with at least 1 year of SAM and licensing experience.
• Excellent verbal and written communication skills.
• Ability to adhere to governance standards and processes.
• Strong interpersonal and relationship-building skills.
• Broad IT knowledge.
• Data analysis experience and proficiency in Excel.
• Proficiency in Microsoft Office applications.
• Proven customer support experience in a global IT service support environment.
• Understanding of Service Now solution, especially in asset and configuration management.
• Knowledge of Service Level Agreements.
• Experience and understanding of ITIL incident, problem, and configuration management.
• Experience in software asset management would be beneficial.

- Excellent customer service skills and stakeholder management abilities.,