Team Manager IT Asset Management

Key Responsibilities:

• Lead Asset Management Operations to meet KPIs and contractual obligations
• Establish and deploy best-in-class processes across the organization
• Manage team performance, talent development, and employee satisfaction
• Ensure customer satisfaction, cost optimization, and profitability
• Generate management reports and address client concerns promptly
• Coordinate work scheduling, recruitment, and onboarding processes
• Support audit preparation and follow-up for internal and external audits
• Collaborate with global counterparts to ensure process alignment

Qualifications Required:

• Excellent customer service and stakeholder management skills
• Proficiency in governance standards, ISO, and BSI
• Strong understanding of ITIL process areas and asset management tools
• Interpersonal skills and relationship-building abilities
• Effective verbal and written communication skills
• IT knowledge with broad understanding of IT systems and technology
• Competency in Microsoft Office applications
• Experience in ITIL service management and team productivity management
• Understanding of bid management processes and providing inputs
• Ability to multitask, prioritize effectively, and willingness to travel

Certifications:

- IAITAM Best Practices Library (IBPL) certification is desirable

(Note: Company details are not available in the provided job description.),